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  1. R

    Is someone trying to rip a customer off? Advice on a Fire Risk Assessment

    Hi So a customer of mine has just had his fire extinguishers tested and for some reason the guy doing the fire extinguisher check removed this 600x600 flat LED panel and looked above it and said that what he sees is not safe and it's a fire risk. He proceeded to quote £600 to have 7 of these...
  2. J

    Hot tub, summerhouse, awkward customer

    Right, I have read so many threads and have been reading regs for the past 2 hours and cannot come to a conclusion without contradicting myself... I have a customer who has ordered a 6ft x 6ft hot tub, 20amp, and a 12ft x 8ft summerhouse. Supply for the hot tub is obvious, however, the customer...
  3. G

    What next, dodgy customer....

    Hi all, Got called out to a job today where there was 240 volts found between neutral and earth on a cooker circuit (load side only, after the switch). Customer advised me the cooker engineer said it was the switch, I advised I doubted it very much, and my testes indicated it was not this...
  4. P

    How many more sockets?

    A customer has asked me to quote to fit some more sockets in the room pictured below, and I suggested another 4 doubles just to ensure they have enough. Do you think another 4 doubles Is sufficient?
  5. Weezy

    Customer Demanding We Pay For Her Blinds ££££££ Need Serious Advice.

    Im seeking advice from a job we have done with the most difficult customer of my whole career. We're a family business of 50+ years and take pride in our work and after today have been left debating whether its all worth it. I will explain the best i can: We was called to a job to remove 3 old...
  6. littlespark

    Customer thinks smart meter is wrong

    Going to see a new customer tomorrow. He thinks his new smart meter is reading higher than he thinks. I don’t know the house, but guessing at still old fuseboard rather than mcb or rcd looking at the street address. Anything easy I should be looking for to explain high usage? I’ll suggest LED...
  7. S

    Customer wiring own electrics

    Hey guys Went to a customer today who wanted some electrical work looking at. Turned up and he showed me a granny annexe he had wired himself. (He has assured me he has 30years experience in the industry) he now wants it testing and certifying and a part p certificate issuing. I’m not...
  8. P

    Grid plate customer request

    I have had a customer ask me about installing a grid plate in their kitchen as part of the quotation for a rewire of said kitchen. It wil need to include a 16A oven, washing machine, dishwasher,extractor hood and microwave oven. I have not used one of these before so thought i would ask people...
  9. I

    Customer thinks I’m ripping him off

    Hi people I’ve recently given a customer a quote for a board change on a 1970 property which needs 2 x 6way boards “small space “ And installing a 40mtr supply to the bottom of a garden for a hot tub which has to be clipped half way and underground for 10mtrs So it’s 2 days Labour and...
  10. littlespark

    Lap c*ap... I know, but its requested by the customer

    A good customer of mine has bought a brand new house, with existing outside sockets of the Lap brand, fitted by the builders, I don't know who did the electrical work. The external sockets (3 of) are wired on the rfc… He would like another socket at the bottom of the garden for his "beer shed"...
  11. M

    Customer complaining about getting a shock from light switch

    I was wiring a new kitchen for a customer and they commented on how they kept getting a shock from light switch and had been for the last 10 years since they bought house. The lighting is wired in twin (no earth ) so had to explain that all metallic switches and lights would have to be changed...
  12. D

    UNUSUAL CUSTOMER REQUEST 'FANS'

    Been to see a job where someone has had a brand new bathroom and ensuite shower room done. The electrician changed the lights and put up a new pull cord but never installed any extract fans. I have costed for 2 inline fans as easy access to the loft and propose to vent via the soffit. They have...
  13. J

    internal house hallway, 2 way lighting, customer wants to retain 2 way light switches but add aPIR

    Hi Guys, customer's house hall has 2 way light switched circuit, I have been asked to add a separate PIR to the existing light circuit to allow the lights to come on when PIR is activated, he wants to retain the existing 2 way switches as overall on/ off control when required independent of...
  14. buzzlightyear

    CUSTOMER BLAMED PLUMBER

    I had a call from a customer ,I have problem with the shower it keeps blowing ,I had turned up to the job I said where is shower that keeps blowing .up stairs said the customer .went up the 13 wooden stairs in to the bathroom mmm. I thought looking across the stair well .now that's not a 45...
  15. P

    Customer Question: Two gang switch for light & fan?

    Hi, I am having my flat rewired and the shower room in onto the bedroom. I asked the electrician to install a separate switch for the fan and the light so I can have discretion on when each is used. He has put one switch in for both with an isolator switch above the door. Where this could...
  16. Gavin John Hyde

    Wiska Glands excellent customer service

    I had some glands recently that were not the usual decent quality. The rubber inserts were stiff and wouldn't compress too well. Annoyed me as I bought them for a Cu change and had to use some horrid membrane glands instead to get the job done. I emailed the customer services asking why the...
  17. happyhippydad

    Removing an electrical cable on customers property... that doesn't belong to the customer!

    Afternoon all, I have just been to do a quote for an elderly lady to remove a cable from under a stone driveway. Her neighbours jacked up her car and moved it off her driveway, then made a channel in her driveway, then laid their cable across her driveway to their garage. They gave her...
  18. Marcus Vaughan

    Customer completed own repairs after my EICR

    Not a question. Just feeling annoyed and venting. I carried out an EICR on a small domestic property, cleared a few small faults free of charge but gave an Unsatisfactory to Main Earthing and Equipotential Bonding Conductor Sizes. Gave a low quote to put right. He now phoned me up to say he...
  19. Ib≤In≤Iz

    Nice gift from a grateful elderly customer

    Had a call out late evening this week, an elderly customer had lost all power to his lights in his bungalow. A faulty rcbo was the cause. Had a spare one in the van and didn't bother to charge him. He was retired RAF, really nice chap and was so grateful for what I had done for him. He gave me...
  20. Gavin John Hyde

    issues with customer and cost of parking when on jobs!!!

    Walked out of a job today, customer lives in residents only permit zone in middle of town, I make it clear in the terms and conditions they sign that they will where required provide a permit for duration of works or they cost will be added to invoice. Bath has lots of zones where some are...
  21. Dave OCD

    Customer didn't get his Smart Meter.

    Had a call earlier from a chap I've worked for in the past, his CU [renewed around 12 years ago] and meter is sited in a cupboard under the stairs. The meter fitter was 'on site' and concerned about a buzzing sound in the aforementioned cupboard. He thought it could be dangerous and also thought...
  22. J

    Awkward customer or just me

    I have an awkward customer who moans about everything They had a new kitchen fitted and had a cooker cable 6mm already in so used that for a work top hob and oven. I used one 45amp isolator switch to switch both appliances on both wires from switch in 6mm protected by a 32amp rcbo. Recently...
  23. O

    An interesting customer observation

    I did an EICR a few weeks back that highlighted a number of problems, with a CU change advised. So I went back on Monday, changed the CU and redid the EICR ..... then sent both documents to the client along with my invoice They emailed me today, so I pointed out they diffent - this is their...
  24. T

    Customer service from City Electrical Factors

    Just had a phone call. HELLO! I wait ARE YOU THERE! Who is this? say I I CANT TELL YOU WHO I AM I HAVE A SECRET CRUSH ON YOU Put the phone down Check the internet for who the number is, it is CEF. Call them and someone answers and like me finds it very weird. They say they will ask technical...
  25. littlespark

    Customer hasn't paid. Best course of action?

    Hi. Scottish Self employed leccy, not joined a scheme yet. (NICEIC or Select) so don't have that to back me up. I did a small job for a woman that involved moving a few sockets in her kitchen, wasn't a big job, and no travel involved because I was fitting her inbetween other jobs local to her...
  26. Leesparkykent

    Hours spent pricing and doing customer site meeting....

    Just a bit of a rant really....This one job that is pretty much mine as do all the builders work and the customer has confirmed that I'm doing the job. 6/7 bed house just around the corner from my house. 1st site meeting I Sit down with the customer for 2 hours and went through what ideas they...
  27. Dave301

    Builder let customer down and no electrical certs or compliance certs

    I've been to a job tonight and cut a long story short he's been left without certificates for a new bathroom and CU change. But the company overseeing the inspection from a building regs side won't issue a completion cert without electrical certs and compliance certs. He's asked me if can issue...
  28. nicnic66

    Written consent from customer.

    So i relocated a c/u in a garage after customer gave me the green light and said just do it. I made them aware that it would require a full E.I.C.R as well and any issues would have to be rectified following the c/u replacement which they said was fine. I carried out the following - ...
  29. Lou

    Cornwall Electrics

    At Cornwall Electrics we pride ourselves on an efficient and friendly service, and strive to achieve 100% customer satisfaction. We have the knowledge and experience to provide a comprehensive electrical service. We have high standards and offer excellent value for money on every job that we...
  30. N

    Overhead tns

    Hi guys, Went to see a property today. Just wanted to clarify the supply type with you. I believe it's overhead tns but others have told customer it's overhead tt. Could you share your thoughts? There are 3 incoming cables that come from above the house and run down into the suppliers...
  31. leep82

    Main earth and bonding issues

    So today i go to a job to remove 3 x dual sockets, 1 x light switch and 1 x light fitting from a bedroom that the customer is converting into a bathroom, so that the plasterer can get in and make a start. As i will be returning to do the job i took a look at the mains and checked out the...
  32. L

    smoke alarms

    Ive got a new extension to wire up. My question is, do I need to encoporate mains fed smoke alarms into both story's of the extension? The customer says it required for the building regs. Thanks guys
  33. M

    Certifying existing works

    Hi, I was called to a job where the customer asked me to undertake an EICR and Boiler safety check (Yes, I am gas safe registered as well). When I arrived I found a fairly new boiler and a 17th ed Split load CU (not AMD 3 standard), I questioned why he wanted it all tested as it was all fairly...
  34. Soulsurfer

    Collingwood ground lights

    Anyone ever put in any of their lights such as the GL016's they look like they're wired in series through the joint boxes but just trying to work out if any old adaptable IP rated boxes could be used rather than buying collingwood own made JB2's or JB4's at a higher cost. Customer had some...
  35. H

    Faulty light, do I charge customer to replace

    Hi, I installed a security light 8mths ago, customer has informed me the light is only partially working. Customer wants a replacement or upgrade and he will pay cost of upgraded fitting. Where do I stand with this regards it being a manufactures Defect and not a fault of my installation...
  36. polo1

    Beesleys, Swindon

    Hi all, giving a public "well done" to the above company. I had a warranty issue with the shoulder strap of my VetoPac XL ( the stitching on the padded side of the shoulder strap had pulled through the outer cover exposing the padding underneath). I bought the VP early 2015 from Beesleys. I...
  37. M

    Dishwasher repair garage submain

    just had a customer in the phone saying that an engineer refused to work on her broken dishwasher because of a failed earth loop test and no rcd being present The setup is as follows Tt supply From the House consumer unit a 10mm twin and earth runs through the house buried in the wall...
  38. C

    Which certificate for a new CCU?

    I'm newly registered and still gaining experience. Have successfully posted on here recently. A client has asked me to fit a new consumer unit for them. I presumed I would also need to do a full visual inspection including testing (within limitations) of their existing circuits. I am unsure...
  39. L

    Supplier INstalling New Meter

    Hi, I have been asked to test a property as the meter has been ripped out by the previous tenants and the supplier need dead test results before they install a new meter, Has anyone done this for a supplier and do they need a condition report or just a schedule of test results? Ive tried...
  40. G

    How much would you charge in London

    Hi all, I was called out at 2100 on a Sunday, in the greater London area and tbh I have no idea how much to charge so am looking for some guidance please. It was fault finding a lighting circuit (lights in the extension would not work) and at the time I did not want to leave my house lol so I...
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