customer


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  1. S

    Customer wiring own electrics

    Hey guys Went to a customer today who wanted some electrical work looking at. Turned up and he showed me a granny annexe he had wired himself. (He has assured me he has 30years experience in the industry) he now wants it testing and certifying and a part p certificate issuing. I’m not...
  2. P

    Grid plate customer request

    I have had a customer ask me about installing a grid plate in their kitchen as part of the quotation for a rewire of said kitchen. It wil need to include a 16A oven, washing machine, dishwasher,extractor hood and microwave oven. I have not used one of these before so thought i would ask people...
  3. I

    Customer thinks I’m ripping him off

    Hi people I’ve recently given a customer a quote for a board change on a 1970 property which needs 2 x 6way boards “small space “ And installing a 40mtr supply to the bottom of a garden for a hot tub which has to be clipped half way and underground for 10mtrs So it’s 2 days Labour and...
  4. littlespark

    Lap c*ap... I know, but its requested by the customer

    A good customer of mine has bought a brand new house, with existing outside sockets of the Lap brand, fitted by the builders, I don't know who did the electrical work. The external sockets (3 of) are wired on the rfc… He would like another socket at the bottom of the garden for his "beer shed"...
  5. M

    Customer complaining about getting a shock from light switch

    I was wiring a new kitchen for a customer and they commented on how they kept getting a shock from light switch and had been for the last 10 years since they bought house. The lighting is wired in twin (no earth ) so had to explain that all metallic switches and lights would have to be changed...
  6. D

    UNUSUAL CUSTOMER REQUEST 'FANS'

    Been to see a job where someone has had a brand new bathroom and ensuite shower room done. The electrician changed the lights and put up a new pull cord but never installed any extract fans. I have costed for 2 inline fans as easy access to the loft and propose to vent via the soffit. They have...
  7. J

    internal house hallway, 2 way lighting, customer wants to retain 2 way light switches but add aPIR

    Hi Guys, customer's house hall has 2 way light switched circuit, I have been asked to add a separate PIR to the existing light circuit to allow the lights to come on when PIR is activated, he wants to retain the existing 2 way switches as overall on/ off control when required independent of...
  8. buzzlightyear

    CUSTOMER BLAMED PLUMBER

    I had a call from a customer ,I have problem with the shower it keeps blowing ,I had turned up to the job I said where is shower that keeps blowing .up stairs said the customer .went up the 13 wooden stairs in to the bathroom mmm. I thought looking across the stair well .now that's not a 45...
  9. P

    Customer Question: Two gang switch for light & fan?

    Hi, I am having my flat rewired and the shower room in onto the bedroom. I asked the electrician to install a separate switch for the fan and the light so I can have discretion on when each is used. He has put one switch in for both with an isolator switch above the door. Where this could...
  10. Gavin John Hyde

    Wiska Glands excellent customer service

    I had some glands recently that were not the usual decent quality. The rubber inserts were stiff and wouldn't compress too well. Annoyed me as I bought them for a Cu change and had to use some horrid membrane glands instead to get the job done. I emailed the customer services asking why the...
  11. happyhippydad

    Removing an electrical cable on customers property... that doesn't belong to the customer!

    Afternoon all, I have just been to do a quote for an elderly lady to remove a cable from under a stone driveway. Her neighbours jacked up her car and moved it off her driveway, then made a channel in her driveway, then laid their cable across her driveway to their garage. They gave her...
  12. Marcus Vaughan

    Customer completed own repairs after my EICR

    Not a question. Just feeling annoyed and venting. I carried out an EICR on a small domestic property, cleared a few small faults free of charge but gave an Unsatisfactory to Main Earthing and Equipotential Bonding Conductor Sizes. Gave a low quote to put right. He now phoned me up to say he...
  13. Ib≤In≤Iz

    Nice gift from a grateful elderly customer

    Had a call out late evening this week, an elderly customer had lost all power to his lights in his bungalow. A faulty rcbo was the cause. Had a spare one in the van and didn't bother to charge him. He was retired RAF, really nice chap and was so grateful for what I had done for him. He gave me...
  14. Gavin John Hyde

    issues with customer and cost of parking when on jobs!!!

    Walked out of a job today, customer lives in residents only permit zone in middle of town, I make it clear in the terms and conditions they sign that they will where required provide a permit for duration of works or they cost will be added to invoice. Bath has lots of zones where some are...
  15. Dave OCD

    Customer didn't get his Smart Meter.

    Had a call earlier from a chap I've worked for in the past, his CU [renewed around 12 years ago] and meter is sited in a cupboard under the stairs. The meter fitter was 'on site' and concerned about a buzzing sound in the aforementioned cupboard. He thought it could be dangerous and also thought...
  16. J

    Awkward customer or just me

    I have an awkward customer who moans about everything They had a new kitchen fitted and had a cooker cable 6mm already in so used that for a work top hob and oven. I used one 45amp isolator switch to switch both appliances on both wires from switch in 6mm protected by a 32amp rcbo. Recently...
  17. Murdoch

    An interesting customer observation

    I did an EICR a few weeks back that highlighted a number of problems, with a CU change advised. So I went back on Monday, changed the CU and redid the EICR ..... then sent both documents to the client along with my invoice They emailed me today, so I pointed out they diffent - this is their...
  18. Vortigern

    Customer service from City Electrical Factors

    Just had a phone call. HELLO! I wait ARE YOU THERE! Who is this? say I I CANT TELL YOU WHO I AM I HAVE A SECRET CRUSH ON YOU Put the phone down Check the internet for who the number is, it is CEF. Call them and someone answers and like me finds it very weird. They say they will ask technical...
  19. littlespark

    Customer hasn't paid. Best course of action?

    Hi. Scottish Self employed leccy, not joined a scheme yet. (NICEIC or Select) so don't have that to back me up. I did a small job for a woman that involved moving a few sockets in her kitchen, wasn't a big job, and no travel involved because I was fitting her inbetween other jobs local to her...
  20. Leesparkykent

    Hours spent pricing and doing customer site meeting....

    Just a bit of a rant really....This one job that is pretty much mine as do all the builders work and the customer has confirmed that I'm doing the job. 6/7 bed house just around the corner from my house. 1st site meeting I Sit down with the customer for 2 hours and went through what ideas they...
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