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Discuss BG Incompetence strikes again in the Electrical Forum area at ElectriciansForums.net

O

Octopus

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Got called out yesterday, wife's friend has no power (since Thursday night) and their 2nd BG call for Saturday had been cancelled and re-scheduled for Sunday

Family of 5, no power

So I turn up to find they have 1 extension lead running the fridge freezer from their neighbour .............

So a quick visual :

3 year old metal clad board with RCD main switch
3 circuits (sockets, central heating and lights)

A quick set of tests

dead short on N-E on the lighting circuit, so with the customers agreement I disconnected the lighting and left them with sockets and central heating.

What I want to know is why the BG muppet who attended site on Thursday couldn't do what I did?

And why the loft conversion company thought it was acceptable to extend the existing socket and lights to incorporate the loft conversion AND think a RCD main switch was a good idea ......

I despair
 
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snowhead

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Mentor
Wonder if they're coming back with a new RCD mainswitch to replace the "Faulty" one that won't reset even with all the MCBs off:rolleyes:
 

Wilko

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Arms
Esteemed
Probably still trying to source an old one off fleabay
 
T

Toneyz

  • Thread Starter Thread Starter
  • #4
Are these BG electricians directly employed or do they employ sub-contractors? I suppose there would be no obligation for the loft company electrician to replace the consumer unit if they turned down the quotation given just comments upon the existing installation.
 

Wilko

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Arms
Esteemed
I’m guessing the folks pay for breakdown service off BG? One would’ve hoped that they’d just keep working till service was restored. I don’t mind that the Operative wasn’t able to give a temporary fix as quickly and efficiently as you, but in my book there’s no going home till it’s done. Otherwise why bother?
 
O

Octopus

  • Thread Starter Thread Starter
  • #6
I suppose there would be no obligation for the loft company electrician to replace the consumer unit if they turned down the quotation given just comments upon the existing installation.
The loft company fitted the new unit with the RCD main switch.
 
T

Toneyz

  • Thread Starter Thread Starter
  • #8
The loft company fitted the new unit with the RCD main switch.
That's a different story then they need to come back and replace it with one of compliance. Which begs the question of why they didn't install the loft circuits direct to the new consumer unit.
 

UNG

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Mentor
Arms
I’m guessing the folks pay for breakdown service off BG? One would’ve hoped that they’d just keep working till service was restored. I don’t mind that the Operative wasn’t able to give a temporary fix as quickly and efficiently as you, but in my book there’s no going home till it’s done. Otherwise why bother?
You expect far too much from BG it is difficult difficult to fix something when you are looking for the sales opportunity
 
T

Toneyz

  • Thread Starter Thread Starter
  • #10
You expect far too much from BG it is difficult difficult to fix something when you are looking for the sales opportunity
Then that goes back to my question are the BG electricians employed or sub-contractors? at a minimum, they should have found where the fault was and isolated at that point. Whether the contact involves rectifying the fault ie at worst a damaged cable I doubt.
 

telectrix

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Mentor
Arms
Esteemed
electricians are sub-contract to BG. BG pay them a set call-out fee. anything that can't be resolved in a short time is punted back to BG to arrange a visit. I don't know the scope of works covered by the contract. afaik, it's just emergency breakdown. i thing further works are quoted for, but as i said. not sure of the complete situ.
 
It’s scary what’s out there,tested a site done by sparkies,who don’t do testing,can you believe that,no ring main ,just radials,earth wires cut out of T&E cause the downlighting don’t need a earth.
It’s wicked
 

ipf

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Mentor
Arms
Esteemed
What or who are BG?
Bleedin' Gardeners!
 
Most of the BG electricians were directly employed (this was in 2005), I worked in the west Midlands, another guy on my patch was rubbish at his job.

I was only there for 2 months as BG were cowboys, and left.
 

remedial

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Trainee
this got me thinking about DP MCBs. is there a good reason why MCBs here aren't DP, as in many other countries?
 
T

Toneyz

  • Thread Starter Thread Starter
  • #19
They have an RCD as the main switch and cost.
 
D

Deleted member 26818

  • Thread Starter Thread Starter
  • #21
this got me thinking about DP MCBs. is there a good reason why MCBs here aren't DP, as in many other countries?
Yes, take up too much room, or are too expensive.
 
T

Toneyz

  • Thread Starter Thread Starter
  • #24
I have seen many electrical companies going into mechanical/plumbing and visa versa because they think it is a good idea to provide M &E and it always folds the company or the end up ditching the idea as it nearly puts the company under.
 

GBDamo

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Supporter
I have seen many electrical companies going into mechanical/plumbing and visa versa because they think it is a good idea to provide M &E and it always folds the company or the end up ditching the idea as it nearly puts the company under.
This is very much customer driven, in my opinion, many facilities managers want a one stop shop as they can't be arsed having to ring multiple companies to resolve issues.
 

PEG

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Mentor
Arms
Esteemed
BG's sales strategy is shameful and fraudulent,in my opinion....it's commercial department,more so.

It puts me in mind of a certain high-street bank,who acted in a similar fashion,also saving the worst of it's behaviour,for their commercial customers.

The bank in question,is facing legal problems and payouts,right now,regarding this past policy.....and policy,it was.

I firmly believe,this will be BG's destiny,and as with the above mentioned bank,they will remain in place,to annoy us :rolleyes:
 

PEG

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Mentor
Arms
Esteemed
My sister works for BG, in their direct marketing dept.
My sister,Dolly,makes the most wonderful cucumber sandwiches...;)
 

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