T
tom262
Hello all, Friday night around 11pm I had a phone call, saying over the last couple days they think they have seen smoke coming from there downlights, (they decided to ignore this) until 11pm the next day!! I arrived at the property had a Look at the downlights (non firerated) and noticed abit of smoke and a burning smell from above the ceiling so I quickly found the consumer unit and turned the mcb off, that's when I noticed the smoke was coming from the tail from the top of the DNOS cut out, the fuse was red hot, so as your would I turned the main switch off and contacted Weston power, turned out to be a loose connection, my question now is the customer is saying as the cut out and the tails arnt there property why should they be stuck with my bill, so do the DNO pay for it or the customer???