BT Mail

[UNG]

Is anybody else having problems with BT Mail today

This service has been awful since they changed platforms earlier this year and is down yet again

 

[ian.settle1]

It's all them pie's you are eating being in pie eater country.

 

[Octopus]

No problems!

 

[UNG]

On the BT website they did have an outage on Email but it was fixed late last night

 

[shanky887614]

no problem at all here, i have been using it for a few years

and its hosted by yahoo not bt

 

[UNG]

no problem at all here, i have been using it for a few years

and its hosted by yahoo not bt

Where have you been hiding since spring 2014 the BT Yahoo email platform has been transferred to BT Mail which is not hosted by Yahoo

 

[ipf]

Had loads of problems with it a few weeks back. So slow, loads of spam in inbox, etc, etc. Seems a lot better now...probably ironing out problems....but the service is pathetic. Heard about customers leaving and then being charged their full contract...it was all over the internet forums for weeks. It's probably down to a cost cutting issue.....ditching Yahoo.

 

[UNG]

Had loads of problems with it a few weeks back. So slow, loads of spam in inbox, etc, etc. Seems a lot better now...probably ironing out problems....but the service is pathetic. Heard about customers leaving and then being charged their full contract...it was all over the internet forums for weeks. It's probably down to a cost cutting issue.....ditching Yahoo.

BT are reducing or have reduced a lot of their outsourcing over the last year and are bringing it back "in house"

 

[Octopus]

BT are reducing or have reduced a lot of their outsourcing over the last year and are bringing it back "in house"

I wonder where? India?

 

[UNG]

I wonder where? India?

It's all the facilities management they outsourced in the UK

 

[ipf]

It's all the facilities management they outsourced in the UK

e-mailed to complain and got an answerphone call 5 days later, during the day...had a real job deciphering, so I just ignored it.

 

[Guest77]

Probably better to change to another company ipf it that is the standard of customer service you are getting, 5 days? gasp!! Mind you Sky is nearly as bad, the telefonists were from Scotland lol, I couldn't understand them :biggrin:

 

[Octopus]

Maybe we should start a thread to rate "responsive" call centres??

I can't imagine, if we are discussing large companies, that the list would be very long!

 

[ipf]

Probably better to change to another company ipf it that is the standard of customer service you are getting, 5 days? gasp!! Mind you Sky is nearly as bad, the telefonists were from Scotland lol, I couldn't understand them :biggrin:

My thoughts too, mate. I'll review the situation in february, when my contract is up.....don't want to pay two companies for three months....they're insisting on contract payment from those who opt out, thieving sods!

 

[shanky887614]

My thoughts too, mate. I'll review the situation in february, when my contract is up.....don't want to pay two companies for three months....they're insisting on contract payment from those who opt out, thieving sods!

dont forget early termination fee