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Well, I must apologise as I shall not be returning to the customer, so I will not be able to update. I've just had the most odd conversation with him on the phone and he does not want me back. Bit shocked as that hasn't happened before. As in the opening post, he was a very difficult man to deal with but I wasn't expecting that.
His reasons were that I miss diagnosed a faulty cooker and I left the loft lights on!
I'm not a 100% sure I didn't miss diagnose the cooker. The cooker itself showed 0.1Mohms N-E. Is this perhaps acceptable for some cookers? Its an older looking rangemaster. Even so, bit harsh!
Happy not to be going back though, he was a very un pleasant man and shockingly rude to his very pleasant wife.
Oh yes, and he isn't going to pay for the 2 hours fault finding or fixing his 3 kitchen lights. I will not be going to the small claims for a £100 and shall take it on the chin, albeit a little grumpily
The neutral problem will remain and we shall never know!!!
Sounds like you're better off out of it.