complaints procedure for assesment? any ideas. a website maybe.
Discuss complaints procedure in the Electrical Forum area at ElectriciansForums.net
Anybody who complains aboot me gets the Geordie kiss ..... complaint resolved !!!Trev's is good but I think a simple complaint register with actions is good enough.
A complaint is a good way of generating more business, not by trying it on but by exceeding the complainants expectations. If you obviously go out of your way to rectify the complaint it usually ensures the customer will come to you again and tell their friends about you. Assuming they are not trying it on of course. This has been proven by some studies into consumer behavior, which also showed about 10% of people who had a bad experience following a complaint would go back to the supplier again.