G
gavinrawls
complaints procedure for assesment? any ideas. a website maybe.
Discuss complaints procedure in the UK Electrical Forum area at ElectriciansForums.net
Trev's is good but I think a simple complaint register with actions is good enough.
A complaint is a good way of generating more business, not by trying it on but by exceeding the complainants expectations. If you obviously go out of your way to rectify the complaint it usually ensures the customer will come to you again and tell their friends about you. Assuming they are not trying it on of course. This has been proven by some studies into consumer behavior, which also showed about 10% of people who had a bad experience following a complaint would go back to the supplier again.
Anybody who complains aboot me gets the Geordie kiss ..... complaint resolved !!!
That could be said to be exceeding their expectations
If they deserve it I am not against giving them a Liverpool kiss.
Reply to complaints procedure in the UK Electrical Forum area at ElectriciansForums.net
We get it, advertisements are annoying!
Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.