Easikey 1000 plus control panel

[Bradley6969]

Hi, have an easikey 1000 plus control panel which controls two fob readers either side of the gate with an emergency switch, now someone’s been and reset the panel feeding the box and now the fob only works when entering the gate and doesn’t work if you exit there’s a red light that flashes green to say open and it comes up open on the control panel but will only open on one side of the gate if you try on the other side nothing happens just flashes green but doesn’t open, there’s a magnetic strip but doesn’t open on one side, any one know why? Does it need reprogramming I have the master key but am at a loose end theres voltage for each reader and signal to panel but no luck
Thanks

 

[buzzlightyear]

http://alarmhow.net/manuals/Radionics/ReadyKey/7407579A.PDF
sit and read this .

 

[Bradley6969]

http://alarmhow.net/manuals/Radionics/ReadyKey/7407579A.PDF
sit and read this .

Thanks I had a read earlier on site i still can’t get both fob readers to open hahahaha

 

[Average Installer]

Is reader two relay output inline with the maglock? As Reader one is using the lock output but reader one looks like it is using NC and C with 18-19 missing which is lock output.