- Reaction score
- 10,616
I'm registered with Elecsa, and quite often use their Technical Support facility.
Recently I emailed Elecsa with a couple of questions for their tech support, using the main email address. As I hadn't received a within the week, I emailed again on Monday, no response.
Today, I rang customer services, and spoke to a nice young lady, who offered to forward on my email, if I sent it direct to her. I did, but she replied back 'I've just been informed that we no longer offer advice over email and that would be why you haven't received an email back.......'.
I replied back, with a rather snotty response (not her fault), i.e. what am I getting for my increased fee's this year etc.
Are other Elecsa/NIC members aware of this change in membership. Bit peed off. Might jump ship to Stroma at this rate
Recently I emailed Elecsa with a couple of questions for their tech support, using the main email address. As I hadn't received a within the week, I emailed again on Monday, no response.
Today, I rang customer services, and spoke to a nice young lady, who offered to forward on my email, if I sent it direct to her. I did, but she replied back 'I've just been informed that we no longer offer advice over email and that would be why you haven't received an email back.......'.
I replied back, with a rather snotty response (not her fault), i.e. what am I getting for my increased fee's this year etc.
Are other Elecsa/NIC members aware of this change in membership. Bit peed off. Might jump ship to Stroma at this rate