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Discuss EON fit application nightmare! 8 months and counting.... in the Solar PV Forum | Solar Panels Forum area at ElectriciansForums.net

G

GreggElectrical

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Right, I'm getting seriously hacked off with EON. I have three customers (that I know off) that have yet to receive a penny from eon. One from November, one from Feb and one from march. Two of them have been made to re-apply as eon claim to have lost their form and the other keeps hearing that his should be done in the next month.

Anyone else having problems and is there anything that we can do to push then along a bit?
 
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D

Djlelectrical

  • Thread Starter Thread Starter
  • #2
What they fitted that would warent them needing money back like?
 
S

SRE

  • Thread Starter Thread Starter
  • #3
Right, I'm getting seriously hacked off with EON. I have three customers (that I know off) that have yet to receive a penny from eon. One from November, one from Feb and one from march. Two of them have been made to re-apply as eon claim to have lost their form and the other keeps hearing that his should be done in the next month.

Anyone else having problems and is there anything that we can do to push then along a bit?
All of our Eon customers had to wait nearly 3 months this time because they were changing the software they use for Fit, after that payments having been coming through in a few days now the new system is in place. It looks as though your customers have been caught in the middle of it all.

Sounds like you need to talk to Ofgem, 1 customer is bad enough but it souldn't be happening to 3.
 

SolarCity

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Arms
We're with Eon and we haven't been paid for our last two FITs payments yet. They really need to get their act together.
 
It's time the regulatory bodies started looking at this they have had more than enough time to get it sorted. I'm beginning to think it's a deliberate ploy to further damage the industry.
 
We have the same problem with customers who went with e-on.

I always recommend BG as we can do the application for our customers quick and hassle free.
 
T

TedM

  • Thread Starter Thread Starter
  • #7
Get on Twitter and complain to @EONHelp and make sure you include @DECCgovuk. Complain every day until it is sorted. e.on don't like bad publicity.

You could also try emailing Malc at [email protected] but that will probably be less effective.
 
Last edited by a moderator:

Worcester

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Mentor
Arms
Carphone Warhouse positively monitor twitter for any negative comments and immediatealy contact the consumer to resolve :)
 
L

langstroth2

  • Thread Starter Thread Starter
  • #9
Start a formal complaint using EON's published complaint process. At the same time you might wish to consider threatening legal action via small claims court.

After waiting until July (for payment against an April FIT reading) - and still no payment - this is what I did; and surprise surprise I got paid and transferred onto their new system promptly followed by an email apology.

Their new system seems much much better. My July FIT was paid within 5 days of submitting a reading.
 
Funnily enough I'm just about to phone eon to complain about how long it's taking them to pay my FiT payment from the 7th July reading submission. As the previous contributor stated, they were updating their system back in April and it took over two months for that payment to arrive, shortly after I phoned up to enquire how much interest they would be paying me on the overdue commercial debt. I think this time around I'll be pushing that point somewhat harder.
 
J

JMT

  • Thread Starter Thread Starter
  • #11
One of our customers has also waited 8 months to eventually get there first payment.

This was after me chasing them quite a lot. So it looks like it is happening to more people than we think
 
Well, following up on my previous note, I'm told that eOn is still in the process of moving to the automated system and that there is a backlog of FiT readings submitted by email. Currently the best approach is to call generation readings in by phone and to speak with someone rather than leave a message, this way the generation reading will be directly typed in and payment should be processed in around 10 days. During September the new automated system is expected to go live - I asked if this will include an online tool for entering generation readings and the person I spoke with stated that they believed so but didn't have any specific info on the subject. So it seems there's still a little pain to go but things should improve after September.
 
F

finchy

  • Thread Starter Thread Starter
  • #13
Cheers for the update Lightgen,

Terrible service from EON, but I guess they are a victim of their own success (they used to be the most clued up)! However it doesnt help my customer's !!
 

whinmoor

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Arms
Yes, our experience of EON has not been particularly positive either. I guess once you've chosen them, you just have to keep waiting and occasionally pestering to get things moving along.
 
F

FIT-PV

  • Thread Starter Thread Starter
  • #15
Same problem with crappy E-ON

I had about 6 customers waited 8 to 10 months!

Applications were lost, No filing system, 101 excuses, and I probably made in excess of 30 calls to EON to help get the matter resolved.
 

Worcester

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Mentor
Arms
You can swap FIT provider at any time, - it's actually easier than swapping electrcity provider, good ol' Good Energy include transfer in as part of their standard application form :)
 
F

finchy

  • Thread Starter Thread Starter
  • #18
best still one customer didnt recieve the correct FIT payment as "their system" didnt allow them to submit that high a reading, so they only paid what the system allowed !
 
P

PAGE Renewable

  • Thread Starter Thread Starter
  • #19
I've just submitted a read this morning and realised I had still not received my May reading FIT - after a quick phone call it appears the new system is up and running and my email reading this morning triggered my migration to the new system (somebody got round to typing it in I guess!) - I had to resupply my May reading but I have been promised my payment within 15 days - worth another call to them if you are still waiting.
 

Worcester

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Mentor
Arms
I have one 50kW customer installed over a year ago, only ever recieved his first payment from eon (£2k) despite sending in readings he's not recieved a single penny this year - so currently he's owed the thick end of £8k - he's a lawyer, so they are about to hear from him in no uncertain terms, with a claim for compound interest. Knowing him they'll pay !!
 
M

MicraShed

  • Thread Starter Thread Starter
  • #21
Well I got my FIT contract back after just 4 weeks from Scottish Power.

Usual get out of jail free clauses regarding payments, however there is one little gem...
"We must receive this signed agreement back no later than 7 days from the date of this letter or we will assume you no longer wish to partake in the Clean Energy Cashback"
Date of letter 22/8/12
Date today 28/8/12
Second class reply paid envelope in pack.....

Hmmmmm:dunce2:

Yeah right.

Now I could phone them, but having done that a few times so far and found it akin to nailing jelly to the wall I decided to send it back by Special Delivery - it seemed easier sacrificing todays FIT earnings by paying for next day delivery rather than bugger about with SP's Microgen team again.
 
we have had 5 customers use Eon and its all gone smoothly (after the initial wait to get the Fit plan), our company system and my own system we ring up as stated above, if you email it in you have to wait. the last 2 payments made to the company i work for and myself a consumer were made within 5 working days of the meter reading being informed over the phone.

Ring it through dont email it is my advice definately.

Edited:

Forgot to mention, that the Co-op are now doing electric and gas and also FIT, our customer signed up for them for FITS and received his plan and everything setup within 3 weeks which was pretty good.
 
F

finewine

  • Thread Starter Thread Starter
  • #23
Right guys, finally after 6 months I have recieved my Feed in tariff contract from EDF together with my terms and conditions etc. On page 4 of my FIT Stateent of Terms, under sections 1.9 (fit payments) which I have to sign and send back, the Generation Tariff is down as 43.3p/kw with no mention of the 21p rate anywhere. My system was installed on 27/03/12 and registered on 29/03/12. Any ideas?
 

Gary K

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DIY
Right guys, finally after 6 months I have recieved my Feed in tariff contract from EDF together with my terms and conditions etc. On page 4 of my FIT Stateent of Terms, under sections 1.9 (fit payments) which I have to sign and send back, the Generation Tariff is down as 43.3p/kw with no mention of the 21p rate anywhere. My system was installed on 27/03/12 and registered on 29/03/12. Any ideas?
I Think you just got in because the goverment lost in court regarding the illegal FIT rate change.
 

Gavin A

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Arms
Right guys, finally after 6 months I have recieved my Feed in tariff contract from EDF together with my terms and conditions etc. On page 4 of my FIT Stateent of Terms, under sections 1.9 (fit payments) which I have to sign and send back, the Generation Tariff is down as 43.3p/kw with no mention of the 21p rate anywhere. My system was installed on 27/03/12 and registered on 29/03/12. Any ideas?
2 choices.., say nothing, hope nobody ever notices, be quids in, but risk potentially having to refund the excess payments at any point in the future when the mistake is noticed... or inform them now about their mistake, so you then get what you're entitled to only, but know that nobody will ever be able to come along and take it off you.
 

whinmoor

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Arms
I Think you just got in because the goverment lost in court regarding the illegal FIT rate change.
I may be wrong but I seem to remember the cut-off date for 43.3p was 3rd March 2012 (or maybe 23:59 on 2nd). Installations completed between then and 1st April could get 21p and avoid the EPC hassle.
 

Worcester

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Mentor
Arms
On what grounds would they be able to take it off him, - they have notified him of the rate - is he expected to know it?
Along with all the confusion that went on around that time, he could well claim ignorance, and I doubt they would be able to get the ££ back, - I may be wrong, I'd love to see them try and get the money back at a later date though.. maybe not pay him / put future payments on hold until up to the value paid, but get it back ????
 

Gary K

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DIY
I may be wrong but I seem to remember the cut-off date for 43.3p was 3rd March 2012 (or maybe 23:59 on 2nd). Installations completed between then and 1st April could get 21p and avoid the EPC hassle.
You are correct, my bad.. Hell of a mistake by EDF.
Personally, I would keep quiet but put 1/2 of the payment in a ISA so you have the option to pay back if chased up for the overpayment
 

Gavin A

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Arms
On what grounds would they be able to take it off him, - they have notified him of the rate - is he expected to know it?
Along with all the confusion that went on around that time, he could well claim ignorance, and I doubt they would be able to get the ££ back, - I may be wrong, I'd love to see them try and get the money back at a later date though.. maybe not pay him / put future payments on hold until up to the value paid, but get it back ????
the same sort of grounds as the government use to claim back tax credits they've over paid, probably something in the small print about checking all the information is correct before signing and returning the form.

You could be right that they'd just suspend payments until the overpayment was repaid, but either way it'd not be good to have that happen several months / years down the line. If they were feeling particularly harsh about it they could probably try to have you charged with fraud for good measure by arguing that you should have known the figure was wrong, and deliberately failed to tell them... as a worst case scenario.
 
F

finewine

  • Thread Starter Thread Starter
  • #30
Thanks for the feedback. I have now come to the conclusion the rate will be paid at 43.3p for the first four days of my installation and then revert to 21p from April 1st. Just one more question. Along with my contract I am sending in my first reading which is 2630kwh for the first five and half months. My terms and conditions state that fit payments will 'accrue from the eligibility date, or the date of the first meter reading if taken on such other later date'. So my question is which of the two will it be? One will mean no payment and the other will mean at least 580 pounds of fit. My opening meter reading was 8 when I filled the forms in. Thanks in advance
 

Worcester

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Mentor
Arms
The first reading date will be the '0' Zero reading (or whatever it was) that you sent in with your application. So this is actually your second reading :)
 

Reply to EON fit application nightmare! 8 months and counting.... in the Solar PV Forum | Solar Panels Forum area at ElectriciansForums.net

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