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I think the clue is in the question... "...my boss..." I'd just do as I was asked. If you feel that strongly about it, maybe look for another boss ?

A mate of mine used to work for a large hospital maintenance company... he was scolded once for tightening a loose plate screw ! He thought he was doing a good job... but was told that he had to first log the fault, then a job number would be issued, then he could tighten it !
Need to keep the calls numbers up to keep the contract going also more than X amount of calls logged then it could be that it hits a higher tier and further payments are paid/charged.
 
I used to work for the NHS. A fluorescent tube in my office started to flicker so I called maintenance. Later that day a guy came round and had a look - that is he switched it on and confirmed that it was flickering. The next morning someone else delivered a new tube - that is he left it propped up against a filing cabinet, still in its box. Later on, another guy came with a ladder and replaced the tube - Let there be light... The next day the original guy came by and checked that the tube was working okay - he switched it off an on.

And people wonder why the NHS is short of money...:(
From my experience it's the same with most F/M outfits, " jobs not complete until it's been inspected and the paperwork is submitted"
 

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