hi all, sorry ive not got back to people, i had a great start, first of all i sent all my stuff off recorded post and it got lost, then when i finally got a site date i was ill so had to cancel, so fingers crossed it goes well this time! tom, section 8: a mate of mine said he just had a little book with complaints written on it and explained what he would do if one occured, which was to give the customer details of the scheme his registered with and tell them! section 10: simple, just say that you agree with the customer before hand that they will be responcible for the desposal of any rubbish, just leave it all bagged up for them!
and hi tuckermot yeah im in sunny clacton, hoping he wont be with me for to long, im fine with everything, but a little nervous bout the testing!!