HoveSeagull
DIY
- Reaction score
- 9
We have just had our small en-suite refurbished by a bathroom specialist. Part of the work was to replace a pendant light with 4 spotlights in a 1997 house. At the final account we have been presented with 4 variation account claims adding to around £1000 of which most are contestable. One of the claims may be partly valid but doesn’t feel right. An additional £280 is being claimed that urgent electrical work was required so as not to leave our house unsafe, without telling us what the work entailed or providing invoices. After several requests we were sent the electrical test certificate which shows that there was no RCD protection for the bathroom lights so by installing the 4 spotlights they also had to move a circuit in the fuseboard without RCD protection to an adjoining spare way that did have RCD protection. All the electrical work took 7 hours (one day) which included fitting the 4 spotlights, replacing an extractor fan and running a spur and socket out to the new shower pump which was part of the quote.
So the question is, being a bathroom specialist should they have included the RCD work in their quote or at least made us aware either before or during the project? Also is it really a £280 task? When we queried saying it could only have taken 1 hour max, the response was, it’s not the time taken but the value of the work. Btw when we queried whether we should be liable to pay this cost, we were advised that they would reduce our account by £100 but remove the “safety feature because we assess at zero value. As we are being threatened with legal action, we would be grateful for some comfort as to whether this £280 is fair if not what is a reasonable cost
So the question is, being a bathroom specialist should they have included the RCD work in their quote or at least made us aware either before or during the project? Also is it really a £280 task? When we queried saying it could only have taken 1 hour max, the response was, it’s not the time taken but the value of the work. Btw when we queried whether we should be liable to pay this cost, we were advised that they would reduce our account by £100 but remove the “safety feature because we assess at zero value. As we are being threatened with legal action, we would be grateful for some comfort as to whether this £280 is fair if not what is a reasonable cost