O
Octopus
Yesterday I called a manufacturer to ask a product/technical question - I was given 2 phone numbers for resellers and also an email address for their own "customer care/technical team".
So I called reseller 1 - who suggested I called the manufaturer with my question.
So I called reseller 2 - who said pretty musch the same.
So I just sent the email to their "customer care/technical team" and got the following response:
"Thank you for your e-mail. We will respond to your specific enquiry as quickly as possible, but please be aware that during busy periods, this may be up to 10 working days."
10 days, 10 xxxxxxx days!! if I treated my customers like that my business would decline immediately
So I called reseller 1 - who suggested I called the manufaturer with my question.
So I called reseller 2 - who said pretty musch the same.
So I just sent the email to their "customer care/technical team" and got the following response:
"Thank you for your e-mail. We will respond to your specific enquiry as quickly as possible, but please be aware that during busy periods, this may be up to 10 working days."
10 days, 10 xxxxxxx days!! if I treated my customers like that my business would decline immediately
