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Domestic Someone needed to sort issue with economy 7 in East London

Discuss Someone needed to sort issue with economy 7 in East London in the Looking for Domestic Electricians? area at ElectriciansForums.net

David.7

EF Member
We’ve been having a long running issue with our economy 7 not kicking in at night, which means we have no heating from our storage heaters or hot water (luckily the boost still works).

Our electricity supplier said that getting a smart meter would fix the issue- which we had installed last week - but it’s still not working.

I’m pretty sure the heaters and boiler work as someone from the housing association came to have a look and managed to switch the economy 7 on for a while before it went off again.

We are based in East London- any advice or recommendations most appreciated.
 

telectrix

Scouser and Proud of It
Respected Member
that's the best lie from a supplier about smart meters going. failed in saying they save you money, now they're relying on even more complex lies to make you agree to having them.perhaps if you switched to their most expensive tariff, they'd manage to get them working immediate.
 

littlespark

Electrician's Arms
Can you check the consumer unit that the storage heaters are fed from? The switches on the circuit breakers should be up to be on.
It may be separate from the main one or part of the same. A photograph showing the breakers will help.
Also a photograph of all the supply equipment... meter, incoming cable, Timeclock if there is one...

As above, it is your landlords responsibility to maintain. Get onto them again and again until it’s fixed.
It’ll be costing you a fortune to heat the place without night storage.


Keep us posted as to what they say.
 

Wilko

Electrician's Arms
Hi - Can I ask who is the energy supplier?
There was a tech problem with smart meters working with E7 and I'm not sure that's been fixed (?).
 

David.7

EF Member
Can you check the consumer unit that the storage heaters are fed from? The switches on the circuit breakers should be up to be on.
It may be separate from the main one or part of the same. A photograph showing the breakers will help.
Also a photograph of all the supply equipment... meter, incoming cable, Timeclock if there is one...

As above, it is your landlords responsibility to maintain. Get onto them again and again until it’s fixed.
It’ll be costing you a fortune to heat the place without night storage.


Keep us posted as to what they say.
Really helpful, I’ll check this when I get home from work today and try and post pictures too
 

David.7

EF Member
Really helpful, I’ll check this when I get home from work today and try and post pictures too
Can you check the consumer unit that the storage heaters are fed from? The switches on the circuit breakers should be up to be on.
It may be separate from the main one or part of the same. A photograph showing the breakers will help.
Also a photograph of all the supply equipment... meter, incoming cable, Timeclock if there is one...

As above, it is your landlords responsibility to maintain. Get onto them again and again until it’s fixed.
It’ll be costing you a fortune to heat the place without night storage.


Keep us posted as to what they say.
Can you check the consumer unit that the storage heaters are fed from? The switches on the circuit breakers should be up to be on.
It may be separate from the main one or part of the same. A photograph showing the breakers will help.
Also a photograph of all the supply equipment... meter, incoming cable, Timeclock if there is one...

As above, it is your landlords responsibility to maintain. Get onto them again and again until it’s fixed.
It’ll be costing you a fortune to heat the place without night storage.


Keep us posted as to what they say.
I found the comsumer unit switches (photo attached) and turned out that the switches were set to off. I thought that would fix it, but our storage heaters and boiler didn’t come on in the night. Interestingly, the storage heater in the communal stairwell did come on though.

I haven’t had chance to have a look at the meter yet but our display is saying that we are on economy 7.

0DF25C80-0DDD-4A60-BFDF-25DDDE43CE88.jpeg

A6F7C885-1DF9-440D-B530-4D061348A0D4.jpeg
 

littlespark

Electrician's Arms
Oh heck... where should I start?

That board is marked as the landlords supply so it shouldn’t be going through your meter. But that will be why the communal areas have come on.

Not your responsibility, but the metal trunking there should have a lid on it, and something done about the holes. The meter tails are pressing against bare metal... just be a matter of time before it wears through and there’s a big problem.

I would have thought your consumer unit would be in your flat somewhere, Even if the meter was in a plant room in the communal areas.
 

David.7

EF Member
Here’s the unit in my property - all on.

I couldn’t find a time switch anywhere. The smart meter is showing two rates.

I’ve contacted the housing association but not heard anything as yet. It’s really frustrating as we’ve had this issue for months and no one seems to be able to get to the bottom of it.

F0D2494D-E8EB-4AD2-9A24-48B201933577.jpeg
 

sparks_114

Regular EF Member
Few fact about E7:

1 Being in East London your E7 hours should be from midnight till 7am.

2 Some (perhaps most) properties have autoswitch radio frequency which turns on certain circuits and connected appliances with them - usually storage heaters.

3 At E7 hours ANY electric used from ANY of the circuits are charged at the dropped rate and hence this is not to be confused with the teleswich!

4 The smart meter shown has an internal clock which registers and relays how much electric is used and at which rate and hence does not have to switch meters (like the older analogue/mechanical types).

With regards to your immersion heater (for heating water) if there are two elements (one lower down the cylinder and one higher) then likely case is that the lower operates (or did!) with the teleswitch and the one higher up is a boost function (in cases when hot water is depleted you can run the above element for an hour [usually] to tie you over until the bottom element kicks in at cheaper rate times. Your problem could be to do with the absence of the teleswitch (which isn't entirely necessary) and if so it is a fairly straight forward job to install a timer (synchronised with the GMT clock) that simply switches the heating element on at the E7 hours.

Hope this helps

Thanks
Huseyin
 

Wilko

Electrician's Arms
... Your problem could be to do with the absence of the teleswitch (which isn't entirely necessary) and if so it is a fairly straight forward job to install a timer (synchronised with the GMT clock) that simply switches the heating element on at the E7 hours ...
I'm liking this explanation - perhaps that board isn't connected to the meter at all now (?). All the circuits are E7 and without a timer they would run anytime throughout the day, so "they" left it off (?).
How is power provided to your lights and outlets?
 

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