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Do you know that the old lamps are dead too? Have you tried them with the new ballasts? If you can prove that the old lamps still work, then it must be clear to the customer that the fittings are only dying because of the ballasts. If the lamps are dead too, then it's harder to identify which is the chicken and which the egg.

One common factor that would be implicated with a sudden mass failure of ballasts would be an overvoltage. I dimly recall a lot of fried electronic transformers for LV halogens that we traced to an intermittent neutral connection in a 3-phase DB, that had caused occasional overvoltages on one phase that fed mainly the lighting.

If you can get one of the old ballasts open and fancy posting some pics, we might be able to do forensics....
 
Do you know that the old lamps are dead too? Have you tried them with the new ballasts? If you can prove that the old lamps still work, then it must be clear to the customer that the fittings are only dying because of the ballasts. If the lamps are dead too, then it's harder to identify which is the chicken and which the egg.

One common factor that would be implicated with a sudden mass failure of ballasts would be an overvoltage. I dimly recall a lot of fried electronic transformers for LV halogens that we traced to an intermittent neutral connection in a 3-phase DB, that had caused occasional overvoltages on one phase that fed mainly the lighting.

If you can get one of the old ballasts open and fancy posting some pics, we might be able to do forensics....

Already opened one up and can see no signs of failure.

Testing compact electronic ballasts 20190531_215332 - EletriciansForums.net

Testing compact electronic ballasts 20190531_215437 - EletriciansForums.net

Testing compact electronic ballasts 20190531_215446 - EletriciansForums.net
 
Usually when you change a ballast you need to turn the supply on and off. Sometimes even taking the tubes out and back in again, temperamental things those ballasts.

If they have been in use for the time you say then it's not uncommon for them to start failing. They were probably stored in a warehouse for years before being installed.

You could try testing the outputs with a meter and see what (if any) output voltage they are delivering.
 
They were probably stored in a warehouse for years before being installed.
There seems to be a manufacture date of 03/13 on the casing.

So the first 3-second visual check is for tops blown off power MOSFETS, diodes, NTCs, fusible and low value resistors, and bulging at the top of the reservoir electrolytic (can't see this). Then, a 30 second poke around with a meter looking at those vulnerable parts for obvious failures (Q's & D's S/C, NTCs & R's O/C etc.) Also high value resistors that are subjected to continuous high voltage such as in any startup logic supply, which often fail but remain undetected with the unit working until the power is interrupted after which it will not restart.

To go further, we have to understand the method of operation of the controller IC, the L6585D made by ST, that operates both the driver half-bridge and the power input PFC.
Have a read of the following...
Datasheet:
https://www.st.com/content/ccc/reso...df/jcr:content/translations/en.CD00085137.pdf
App note:
https://www.st.com/content/ccc/reso...df/jcr:content/translations/en.CD00152938.pdf

We learn from this that it has active relamping detection, so should not have failed to restart due to lamps being changed hot, and also how its EOL detection works. But most importantly, how the startup and lamp presence detection works so we can look for the relevant voltages and waveforms.

How far do you want to go? Got a scope?

temperamental things those ballasts.
You could try testing the outputs with a meter and see what (if any) output voltage they are delivering.

Remember that a CFL ballast delivers a complex waveform that changes as the microprocessor inside analyses the behaviour of the lamp. If it thinks there is no lamp present, or an abnormal situation that endangers its output transistors, it will immediately react to protect itself. So before you can measure any output, you need a good lamp connected. Then, compare what you see with the datasheet or reasonable expected values, bearing in mind that the lamp drive frequency may be beyond the multimeter's ability to measure correctly, so a scope is often a better choice. If there is no output, and no evidence that the half-bridge is being driven, one has to look at the conditions surrounding the IC to see whether it is lacking one or more of its resources, if it is actively trying to protect itself against a perceived threat, or simply dud.
 
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Thanks a million for this, I have no scope or to be honest the faintest idea what to do with one.

When I've sorted the frikkin fence I'll read more of the links you've posted.

Thanks again.
 

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