Tooled-up.com service

[rocker]

Alright all, I my missus got me a dewalt cordless for my birthday, but she wanted to get a combi but got a drill driver by accident. She got it from this tooled-up.com place, has anyone dealt with them before for exchanges? They say you can excange within a 7 day period (seems a bit brief to me as it takes a few days to be delivered)but she bought it 10 days ago. Do you reckon they will go for the exchange?

 

[Octopus]

I'd speak to them nicely, I'm 90% certain that online retailers can't enforce a 7 day return period and as you say, your wife bought it for your birthday. I think they'd have to be very mean not to agree to an exchange - they may try it on with a "restocking" fee though!

 

[Adam W]

As per distance selling regulations 2000 That's actually 7 working days, beginning from the day after the day you receive the goods, so you might still be in time.

 

[Round Man]

You might find that you will be liable for p+p charges, apart from that there should not be a problem.