Underfloor heating not working

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andrew8902

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Hello. I was called to a house yesterday where the electric underfloor heating doesn't function. The supply is good but the customer did say that the temperature probe was replaced a few years ago, and a new thermostat panel fitted , see attached photos. What are the 2 clear sheathed wires for that are placed in with the line and neutral outgoing wires please?
 

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Do they go to the neon indicator lamp?
Have you checked that you get power out of the unit when you turn temperature setpoint up?
 

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