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sparky-s-w

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Hi all, have quoted for a CCU change and have been offered the work, "on the agreement of a period of warranty for work undertaken"
now i know money was tight for this guy and suspect i was the lowest quote, hence successfull, but the only warranty i offer is through Elecsa scamer at a cost to the customer, do i offer this to him or can i provide warranty myself.

Regards
Clueless
 
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Octopus

  • Thread Starter Thread Starter
  • #2
I'd be asking the client what period of warranty he has in mind. If its less than 12 months, on the parts, you can get replacements from your supplier so the "risk" is your time, if and when anything went wrong.

That said, with such a question from a customer do you actually want the business?
 
S

sparky-s-w

  • Thread Starter Thread Starter
  • #3
I'd be asking the client what period of warranty he has in mind. If its less than 12 months, on the parts, you can get replacements from your supplier so the "risk" is your time, if and when anything went wrong.

That said, with such a question from a customer do you actually want the business?
hmm good point, does sound like he'd be a bit of a nightmare, but you know how the climate is, can't afford to turn down work.
 

topquark

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Mentor
Arms
I have this as a standard paragraph in my contracts:

Code:
[FONT=Courier New][SIZE=3]All
accessories have a manufacturers warranty, in addition the company
guarantees it's workmanship for a period of one year.  The guarantee
is valid for one year from the date of certification; as long as no
third party modifications have been made since certification.  The
company normally operates a 24 hour call out scheme, this is however
subject to staff being available and not a contractual obligation.[/SIZE][/FONT]
 
S

sparky-s-w

  • Thread Starter Thread Starter
  • #5
thanks topquark, that's a good idea if you dont mind i might add something similar to my invoice.

i'll offer a good will 12month waranty, and also give him the details for my scam warranty
 

topquark

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Mentor
Arms
thanks topquark, that's a good idea if you dont mind i might add something similar to my invoice.

i'll offer a good will 12month waranty, and also give him the details for my scam warranty
No problem.

This is how I cover the offering ELECSA warranty:

Code:
[FONT=Courier New][SIZE=3]In
addition the client may also purchase a warranty covering the works
through ELECSA (the companies current Part P scheme provider). 
Details are available on request.[/SIZE][/FONT]
 
G

Guest111

  • Thread Starter Thread Starter
  • #7
I always thought it was standard practise for a reputable company to provide a warranty with any work,subject to the clause regarding interference by another person,in which case the warranty is null and void.
 
How much is the ELECSA warranty? If it's only a couple of quid why not just pay for it? The NICEIC do a 6 yr warranty for £1.50
 
C

claret73

  • Thread Starter Thread Starter
  • #9
As with the example above if the CU needed replacing, does the warranty offered cover your time to reinstall FOC or is it just materials & labour costs charged?
 
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sparky-s-w

  • Thread Starter Thread Starter
  • #10
I always thought it was standard practise for a reputable company to provide a warranty with any work,subject to the clause regarding interference by another person,in which case the warranty is null and void.
what you trying to say
 
M

Megavolt

  • Thread Starter Thread Starter
  • #11
We offer 12 months on all workmanship and parts supplied by ourselves subject to the interference clause. Very rare parts fail with in 12 months but if they do they are replaced FOC
 

baldelectrician

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Mentor
Arms
Esteemed
I have been asked this before and my answer ;

We test the installation when we change the consumer unit, so rarely have any unforseen problems
The consumer unit has a 12 month warranty from the date of the install and this covers materials supplied and workmanship relating to this. It does not cover faults on existing wring or third party interference
 
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