Discuss Enquiries to Supplier....Eventually in the Electrical Forum area at ElectriciansForums.net

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Folks,

Western Power Distribution operate a central enquiries number which I have on my phone to call when I need to check earthing arrangement, fuse, etc. In Cornwall there are 7 local engineering teams who are then contacted by the central office and given the enquiry. They will call back or write within 2-3 days. They don't like you to contact the teams direct. Fab!

Problem is, what use is that when you're on the premises and needing to know? :confused:

Anyone short-circuit this by calling engineers direct or is this just peculiar to WPD?

Update to the above......

Western Power have now written to me about the enquiry (a day later) stating that they'll send out an engineer to check the property sometime in the next 2 weeks! So much for a phone call to simply enquire about the earthing system and main fuse rating! :rolleyes:
 
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If you dont know the fuse rating just put it down as LIM on report and make a note that there was no access. If you think the earthing is not adequate call the emergency loss of supply number and they will send someone out ASAP. well they do in central networks area.
 
An update on the non-availability of an engineer on a phone....Western Power have now written to me about both enquiries and stated that PME would be available at one site but not the other. No mention of the original queries I raised !

So, are we beginning to see the end of being able to talk to a real engineer about an installation?
 

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