- Reaction score
- 4
And the 1st thing I see is Smeg cooker tripping randomly.
So Here's My Issue Have Spent Numerous hours trying to talk to someone at Smug Smeg, Only to be directed to another dept of Smeg And yet another.
So the Issue, approx every 8 to 10 months . Oven rarely set to as high as 220. Normally Highest 180. I'll refer only to last incident , save boring everyone. Batch of Yorkshire puddings , Set at 180. Before puddings finish cooking, Pyro Light and Beeper start up Pyro and Oven Light Alternately Flasing , Oven Heater switches Off Cooling Fan comes on.
Cooking is Binned.. When oven cooled one can resume cooking.
1st event Happened Just outside Warranty. We ignored , Thinking maybe our power supply , Which is a bit up and down , (ranges anywhere between 246 and 256 Volts. and not infrequently 0V)
2nd event . Smeg kindly agreed a Free service , as they couldnt explain the above.
Smeg engineer arrived. He had no idea, rang someone higher up the chain who suggested maybe the relay board might be problem. Relay board swapped out. Lets keep our fingers crossed. No charge made.
3rd event, Called Smeg engineer, We are all mystified. Perhaps its the Micro switch assembly LH of Door integrated with lock Mechanism, and brings on Pyro Light.
Fingers Crossed. Paid Approx £200 .
4th Event. I refer to above last incident. Contacted same Local Smeg And said Im not happy if we have to keep shelling out £200 each time this happens. There response was well we've repaired it twice now warranty, is only 6 months.
I now need to reach higher. Its taken nearly 6 weeks of phone calls. to smeg people , all Im asking is what is happening. Al saying Cant do anything out of warranty.,
Last Smeg Engineer I Spoke to , Friend of a friend. gave me a phone No. In the meantime I'd had online chat with young lady, who was most sympathetic, and promised the top engineers would come back with a response. Nothing. I used the phone No I was given, Another charming young lady, Took back my woeful story, and came back with the following.
The Oven is supposed to do that , Its when the oven over heats. So the flashing lights are a warning, Its all to with safety, And is built to specification.
1st thing No other Smeg engineer knew this , nor could find this out.
Wifes Yorkshire Puds set at 180. Not in oven long enough to cook. Because oven overheated.
There is a setting on Oven Switch for max 280. who would dare use it.
Pyrolysis can be up to 500 c for 3 hours..
Im thinking Possibly Ventilation . A faulty Dare I say Oven Temperature Controller. I believe might be called a thermostat. Having said that presumably the Yorkshire puds would have been, A bit on the crisp side.. Incidentally ,
I am a qualified sparky, and ran my own security service and installation business for 30 yrs, till i retired.
I should be able to cope with this. But have to admit I'm struggling. Help please. Ken
So Here's My Issue Have Spent Numerous hours trying to talk to someone at Smug Smeg, Only to be directed to another dept of Smeg And yet another.
So the Issue, approx every 8 to 10 months . Oven rarely set to as high as 220. Normally Highest 180. I'll refer only to last incident , save boring everyone. Batch of Yorkshire puddings , Set at 180. Before puddings finish cooking, Pyro Light and Beeper start up Pyro and Oven Light Alternately Flasing , Oven Heater switches Off Cooling Fan comes on.
Cooking is Binned.. When oven cooled one can resume cooking.
1st event Happened Just outside Warranty. We ignored , Thinking maybe our power supply , Which is a bit up and down , (ranges anywhere between 246 and 256 Volts. and not infrequently 0V)
2nd event . Smeg kindly agreed a Free service , as they couldnt explain the above.
Smeg engineer arrived. He had no idea, rang someone higher up the chain who suggested maybe the relay board might be problem. Relay board swapped out. Lets keep our fingers crossed. No charge made.
3rd event, Called Smeg engineer, We are all mystified. Perhaps its the Micro switch assembly LH of Door integrated with lock Mechanism, and brings on Pyro Light.
Fingers Crossed. Paid Approx £200 .
4th Event. I refer to above last incident. Contacted same Local Smeg And said Im not happy if we have to keep shelling out £200 each time this happens. There response was well we've repaired it twice now warranty, is only 6 months.
I now need to reach higher. Its taken nearly 6 weeks of phone calls. to smeg people , all Im asking is what is happening. Al saying Cant do anything out of warranty.,
Last Smeg Engineer I Spoke to , Friend of a friend. gave me a phone No. In the meantime I'd had online chat with young lady, who was most sympathetic, and promised the top engineers would come back with a response. Nothing. I used the phone No I was given, Another charming young lady, Took back my woeful story, and came back with the following.
The Oven is supposed to do that , Its when the oven over heats. So the flashing lights are a warning, Its all to with safety, And is built to specification.
1st thing No other Smeg engineer knew this , nor could find this out.
Wifes Yorkshire Puds set at 180. Not in oven long enough to cook. Because oven overheated.
There is a setting on Oven Switch for max 280. who would dare use it.
Pyrolysis can be up to 500 c for 3 hours..
Im thinking Possibly Ventilation . A faulty Dare I say Oven Temperature Controller. I believe might be called a thermostat. Having said that presumably the Yorkshire puds would have been, A bit on the crisp side.. Incidentally ,
I am a qualified sparky, and ran my own security service and installation business for 30 yrs, till i retired.
I should be able to cope with this. But have to admit I'm struggling. Help please. Ken
