customer

Recent contents Top users
  1. T

    Address Review Platform for Traders

    Hi all – I’m working on a platform idea and if you have a moment, I would love your input before building anything. Problem: When you quote on a job, you don't know what the customer might be like, if they're difficult to deal with or not. This is where we bring together your experiences with...
  2. P

    Rat chewing cables in loft, what would you advise the customer?

    Someone has messaged me asking to come have a look at their house as the breaker has tripped. They think they have a rat problem and the cables are being chewed in the loft. I’ve advised them to get the rat problem sorted or get pest control in to remove it as if I fix the cable it will get...
  3. 1

    I finished a job months ago , now the customer says somethings not working. Do I charge ?

    So a few months back I fitted an outside socket , the customer has messaged me saying it doesn’t work and I need to come and fix it etc. do I charge ? As it was all working fine when I left. Thanks
    • 123bill
    • Thread
    • charge customer electrical work finished job months not working working
    • Replies: 28
    • Forum: UK Electrical Forum
  4. K

    No earth at lights, customer won't change?

    Hi guys wondering if you could help? I have just installed a new fuseboard with rcbos and spd. During the install I noticed that the lighting circuits have no earth. I have informed the customer but she doesn't want me to change lights to class 2 fittings as she is happy with her current...
    • Koreelec
    • Thread
    • change customer earth lights no earth won't
    • Replies: 21
    • Forum: UK Electrical Forum
  5. S

    Advice needed on customer

    Priced to do kitchen electrics & mains board upgrade for someone a while back, they accepted my price. I explained that the mains needed changed as there was no RCD protection & prior to upgrade I’d carry out an EICR on the installation & if any C1 or C2 observations were made these would need...
  6. J

    Customer questioning his zappi EV charger.

    Hi Everyone, before I start ill admit I have very little knowledge of EV chargers etc, I have had a question from a customer who has had a 7kw zappi installed and his wife has just bought an audi a3 tfsi e. This apparently will only charge at a max rate of 2.9kw as its a hybrid, hes concerned...
  7. HappyHippyDad

    Customer wants round back boxes and round sockets, round everything!

    My customer wants to fit round sockets and switches. He has sent me a link to the back boxes that are required. A few questions.. 1. Has anyone fitted these before (see links below)? if so, did the backboxes take much longer than normal 25mm boxes? I believe they are 46mm deep or even 66mm...
  8. K

    Help with a difficult customer!

    Hello there my fellow electrician. Need some advice about a customer who is being very difficult and annoying. I was called out by the customer who got my number from the Niceic website for a fault in his kitchen. Cutting the long story short! His flat was a mess with many non Compliance’s so...
  9. S

    Customer wants to buy the cable

    Supply to outbuilding gym with 10 sockets and 10 downlights, boiler spur and outdoor wall lights Then to a 50amp pool supply 16meters from main cut out to gym and then 9meters from gym to pool I suggested SWA buried 25mm and then a 10mm He has been told 10mm and 6mm
  10. S

    Difficult customer- need some advice.

    Back in February I was asked by one of my past customers to start an urgent job, he had a landscaper in to start that week and needed me to get some lights put up in his garden. I STUPIDLY went ahead with the job without a plan/quote in place. Charged him my usual day rate and gave him materials...
    • SparkyPete221
    • Thread
    • advice customer difficult
    • Replies: 24
    • Forum: The Welcome Forum
  11. timhoward

    Email from customer about shower pump

    This could be interesting. Any thoughts/predictions: I have a pump operated shower – in the past year the pump has been replaced 3 times as it stopped working – but the plumber is at a loss to the problem and said it must be something to do with the electrics? This makes sense, because if I go...
  12. S

    Customer not paying, feel like I’m getting the run around

    Hi all, biting my tongue here! Have recently gone self employed in January, so cashflow is critical right now. I done some work for a lady, agreed an hourly rate which she was happy with as it worked out almost £180 cheaper than job price she had been quoted elsewhere. Originally she wanted 2...
    • Sookme
    • Thread
    • around customer getting paying
    • Replies: 36
    • Forum: UK Electrical Forum
  13. F

    What do you say when you've quoted and the customer says; "that sounds like a lot?"

    Just curious, it doesn't happen to me often with what I charge but on occasion. Explaining what or why the costs are involved with the job never really seems to gain any ground.
  14. L

    Excellent customer service from "Kewtech"

    I have had my 63 plus since new and love the small foot print and ease of use etc. I have experienced a simple issue with an accessory . And the Dealer replaced the first one . Today it failed .But after a quick email to Kewtech .Its been replaced . Nothing major, no one died ! . But good to...
  15. captaincaveman

    Is it ok to tell a customer where to go?

    I've seldom wanted to tell a customer where to go but just got back from doing a quote in Bredbury, Stockport where I very nearly did! The customer was after 3 quotes for a rewire after his consumer unit "blew up" and was replaced by an "NIC" electrician who told him he needed a new rewire and...
  16. I

    Customer not paying

    Anyone got any advice on what to do please? I'm owed nearly £400 for various work for a customer. The work included replacing light fittings and accessories, all of which I supplied. I also, soon after doing this work, did two EICRs for her. To cut a long story short she was very unhappy that...
  17. W

    Connecting 2 3.5kw ovens

    Hey people, i have two 3.5kw ovens to connect, customer has an existing 10mm t and e in situ on a 32 amp breaker, would this be okay in your opinions
    • Welshsparky36
    • Thread
    • 10mm amp breaker connect connecting customer existing opinions ovens people
    • Replies: 4
    • Forum: UK Electrical Forum
  18. A

    Easycert = zero customer service

    • andrew8902
    • Thread
    • customer easycert service
    • Replies: 3
    • Forum: UK Electrical Forum
  19. D

    Customer actually starts sticking his hands inside a live board while chatting to Delroy

    https://www.electriciansforums.net/media/dont-touch-that-hands-on-customer-attempts-insanely-dangerous-diy.19349/ Scroll to about 4.30 minute mark , I honest don’t think I have ever had a custOmer physically stick their hand inside the consumer unit while I’m trying to work delroy Gets all the...
    • Dustydazzler
    • Thread
    • actually board customer hands inside live while
    • Replies: 7
    • Forum: UK Electrical Forum
  20. Michaelwgroves

    New Consumer Unit - Fussy Customer - PV future proof

    My next job is to install a new Consumer unit for a really fussy customer.........ME! My goto brand is Hager, but will look at others. I also like Wylex, but typically don't fit for customers because of price. I'm not interested in cheap, but full RCBO installation might be over the top. It...

OFFICIAL SPONSORS

Electrical Goods - Electrical Tools - Brand Names Electrician Courses Green Electrical Goods PCB Way Electric Underfloor Heating Electrician Courses Heating 2 Go Electrician Workwear Supplier
These Official Forum Sponsors May Provide Discounts to Regular Forum Members - If you would like to sponsor us then CLICK HERE and post a thread with who you are, and we'll send you some stats etc

Advert

YOUR Unread Posts

Daily, weekly or monthly email

Receive a daily, weekly, or monthly email containing a digest of new and recently updated threads.

Advert

Tilers | UK Tiling Forum | Tilers Forums | Find a Tiler
UK Tiling Forum by Tilers Forums UK
Plumbers Forums | Plumbing Advice | Gas Forum
Gas Forum | Unofficial Gas Safe Register Forum
Top Bottom
Back