Disappointing support from Acorn Fire and Security

[Vortigern]

Just a heads up on the above firm. I bought a CFEAPULLkit from them, a disabled toilet alarm. The item did not function correctly. I contacted the makers and they said it sounds faulty so get it replaced. Contacted Acorn F&S who said I would have to return it at my own cost. There was no return label system so had to make my own, fine! That was July 23rd. As they have a policy that they will not refund or replace until the manufacturer confirms the item is faulty I have waited until today to be told the manufacturer said it is faulty and asked what would I like to do? So that is a two month wait to get a replacement in maybe a week???
Not very happy about that. Anyone else had similar? I know I will not be purchasing anything from them again, ever!

 

[buzzlightyear]

Send the head office tell them what you think
about their product and would not recommend any items to any body.

 

[James]

send an email to both the manufacturer and the supplier.
cc them both
saying you are disappointed in the time it has taken to resolve a simple faulty part.

 

[ruston]

And that thousands of electricians have read all about it.

 

[pirate]

Sloppy companies HATE twitter and facebook...I don't use them, but my daughter and her friends always post bad stuff and get results PDQ