UK Flat roof electric velux > 'no contact' message on pad

[patoune]

Hello,
I've got an issue with my electric flat roof skylight velux: the pad reads 'no contact' with the flat roof velux. Please see attached picture. Have you come across this issue before? The plug is switched on.

Thanks very much everyone!

 

[freddo]

Is this a new installation or was it working ok and has now stopped working?

 

[DPG]

Presumably you've checked the instructions?

 

[patoune]

Is this a new installation or was it working ok and has now stopped working?

Was working okay and stopped suddenly.