Fusing down the oven.

[wozz]

I agree with you I don't doubt it for a second, but arguing with the service agent how evert get may be doesn't get the cooker / hob fixed in the short term, the customer won't care who's fault it is they just want to cook! Even if the manuf did back down eventually I still can't see a customer being over joyed. I've wired up some beasts of cookers and hobs and the cost of them was frightening, I would adhere to manuf instructions as Long as they were inline with 7671 as coving the cost of the item even in the short term or to have the possibility of that hanging over me was not a option. If that meant waiting a day or so for some 6 or 10mm H07 then so be it, if your self employed there enough to loose sleep over without adding to it!

Hats off off to those who have the time and energy to fight their corner, but that wasn't for me.