Maplins closing down, anything to return???

[The Ghost]

So a £140 graphics card has failed under guarantee. Maplins where I got it from will not refund it. They say email head office. Have done so and the email gets returned saying their server is not accepting emails. So for the past week and sending say a dozen times, no dice. Any bright ideas? No bricks through windows though!

 

[Spoon]

Has the shop you actually got the graphics card closed for good?
If not then go in and demand a refund or get them to ring head office while you are there so you can talk to them and demand a refund from them.
Explain to the shop that the head office are not taking any emails.

 

[Corbs]

What gpu is it ?

 

[The Ghost]

Not yet closed for good. Maybe you are aware Maplins are in receivership? So open and running down stocks. Told them the email is rejected, they bleated there is only one person manning head office and such a load of work to do.

 

[The Ghost]

What gpu is it

Strix 1050 asus thang.

 

[Corbs]

Strix 1050 asus thang.

Go straight to asus they've got a decent customer service team

 

[Spoon]

Not yet closed for good. Maybe you are aware Maplins are in receivership? So open and running down stocks. Told them the email is rejected, they bleated there is only one person manning head office and such a load of work to do.

Yes, I am aware Maplin are in receivership. Just wasn't sure if the shops have actually closed down for good yet.
Your guarantee is with Maplin. If the shop is still taking money from customers then they should still be able to give you a refund or new GPU.

 

[The Ghost]

Go to asus

Tried, they are not interested in the least little bit.

 

[Spoon]

Go to the shop and ask again for a refund or another GPU. If they say they can't then stand by the doors and as people walk in say "Welcome to Maplin. Please be aware that Maplin are not following up on their guarantee policy and will not replace or reimburse you for any products you purchase...." They will probably give you your money back just to get rid of you.

 

[Corbs]

Tried, they are not interested in the least little bit.

What did they say ?

 

[The Ghost]

All suppliers of cards enter into contract with us to replace cards etc. We do not honour any guarantee. It is up to the retailer to honour their contract.

 

[Andy78]

Go to the shop and ask again for a refund or another GPU. If they say they can't then stand by the doors and as people walk in say "Welcome to Maplin. Please be aware that Maplin are not following up on their guarantee policy and will not replace or reimburse you for any products you purchase...." They will probably give you your money back just to get rid of you.

Best tactic in these circumstances. Know round our way as "playing up f*ck"
If they still refuse ask for the telephone number of the receivers so you can ask if Maplins should be honouring refunds.

 

[RWJ]

Was it over £100 and brought on a credit card?

 

[Corbs]

All suppliers of cards enter into contract with us to replace cards etc. We do not honour any guarantee. It is up to the retailer to honour their contract.

My contacts just got back to me

Play hard ball

Warrenty is with the manufacturer as the shop / business has closed down

 

[The Ghost]

Was it over £100 and brought on a credit card?

Yep and nope, debit.

 

[GeorgeCooke]

The shops are being run by the receiver not Maplin. Anything purchased before the receiver took over is nothing to do with the receiver. Standard practice I'm afraid.
You become one of Maplins creditors and after the VAT man etc have taken their share you can ask for your share, but only expect a few % of it.

 

[static zap]

..Seen agency staff in our local..End must be near..

 

[rolyberkin]

If I was dodgy (which I am not), I would buy one elsewhere and then return the duff one which will eventually find its way back to the less than helpful manufacturer!;-)

 

[Andy78]

If I was dodgy (which I am not), I would buy one elsewhere and then return the duff one which will eventually find its way back to the less than helpful manufacturer!;-)

 

[Deleted account]

Agree with George cook.
They are no longer liable to give you refund. You may get % from receiver, but doubtful. Write it of as bad debt. Sorry

Rolyberkin
Not very honest. Why stiff someone else just because you get stiffed yourself. No I wouldn't resort to theft/fraud.


If the product was paid using credit card you may have an option there.