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Discuss Trust Mark, but can it be trusted??? in the Electrical Forum area at ElectriciansForums.net

T

The Ghost

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I have noticed that if I search my business name on the trustmark site I cannot find it or rather their search engine fails to identify the business. I have taken this up with trustmark who have passed it to their technical team (who are the people who fd it up) who will look into it. A shame really as a customer was so pleased they wanted to leave a glowing review of me but couldn't as the link did not work for them either (damn damn dammit!) Anyone else have this problem when they search for their business on Trustmark. The lovely lady I spoke said "Yes it can be very finnicky in how you type your name" Very helpful - not. I have tried every possible variation of typing my business name short of typing it in pin yin backwards and upside down.
 
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Leesparkykent

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What do you need to become trust mark registered? Is it just an extra fee on your scheme membership or is there another audit?
 
T

The Ghost

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I actually did the approved trustmark trader with CRB or V&B checks to show I am not a criminal and won't steal the family silver. £190, yes I may be a mug but trying to see what the effect on business flow is been with it two years. It is a recognised brand and I am also registered with trustmark as part of the scheme deal at the ordinary level. There are quite a lot of checks with the approved level and a business portal you can big yourself up on and post some pics which has just come on line. The checks on your business show up bankruptcy and dodgy dealings and so on apparently.
 

Andy78

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I suppose it’s an extra badge that keeps domestic customers happy.
No idea really. I saw it as meaningless and never went for it. But yeah I suppose all the logos must instil some sort of reassurance, even if customers have never heard of them or know what they are about. Smoke and mirrors.
 

Gavin John Hyde

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Got trustmark as had to have that or which trader thing to do work for age concern clients. Not sure why as it was just a fee on top the scheme fees.
Dont use the feedback for it as like you it was cumbersome. Google reviews works well or you can ask customers to leave feedback via trustpilot.
 
T

The Ghost

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Yes but I would love to hear from people who use trustmark logo if they can find their business on the trustmark site. Is it just me and a powerful rival maybe on this forum has blocked me? Or is it a generic thing. I suspect the latter, gulp.
 

Gavin John Hyde

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I have gone on the trustmark site and found my page quite easily. Only got one review as i use other sites. The trustmark site is a bit clunky though
 
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