Hi Steve.
Totally appreciate your comments but aren't we all a business first and a sparky second?
I want happy customers but not at the detriment to my business and so my rate is based upon my running costs and making a reasonable profit rather than a rate that might make the customer happy.
Material costs are increasing substantially and so to the cost of living so our rates need to reflect this?
I can never get my head around the gas engineers that charge £5 -£10K+ for a new boiler and there are forum members n here that cry out 'rip of merchant' if we charge more than £300 for a CU upgrade?