- Reaction score
- 633
Hi all, giving a public "well done" to the above company. I had a warranty issue with the shoulder strap of my VetoPac XL ( the stitching on the padded side of the shoulder strap had pulled through the outer cover exposing the padding underneath).
I bought the VP early 2015 from Beesleys. I emailed about the problem late one evening, had a reply waiting for me at 08.15 the following morning asking if I could email a pic of the strap, asking for my address and saying they would replace the strap under warranty. I emailed back the same evening and two days later the new strap has arrived.
Now I know the VetoPac range has a five year warranty, but I still think this excellent customer service is worth highlighting/praising. Lots of companies "talk the talk" on service and don't deliver. Well done Beasleys!
PS I've no connection with them, just a very satisfied customer!!!!
I bought the VP early 2015 from Beesleys. I emailed about the problem late one evening, had a reply waiting for me at 08.15 the following morning asking if I could email a pic of the strap, asking for my address and saying they would replace the strap under warranty. I emailed back the same evening and two days later the new strap has arrived.
Now I know the VetoPac range has a five year warranty, but I still think this excellent customer service is worth highlighting/praising. Lots of companies "talk the talk" on service and don't deliver. Well done Beasleys!
PS I've no connection with them, just a very satisfied customer!!!!
