R
Ramjam
Please will you send an email to REAL containing the text below or something to this effect...
[email protected]
"Dear Sir/Madam,
As a member of your scheme I would like to request that you put in place a formal procedure for dealing with complaints that I might like to make about other members who breach your code. As an industry we are obliged to subscribe to your services and rely upon you to ensure that everyone behaves in an appropriate and professional manner.
If you rely only upon consumers to make complaints then you will be aware of only a fraction of the breaches that occur. Every consumer who receives a high pressure, misleading or artificially discounted sales presentation damages us all.
For the credibility of us all it is essential that you are able to target your compliance checking. When companies have an attitude to sale and installation that is inconsistent with the spirit of the code then you need to be prepared to take action. Your apparent lack of action against large companies is damaging your reputation and in turn the reputation of us all. This is a rapidly growing industry and if you don’t take action early on to stamp out non compliance then you will be forever chasing your tail.
Best regards
Yet another Solar PV installer."
[email protected]
"Dear Sir/Madam,
As a member of your scheme I would like to request that you put in place a formal procedure for dealing with complaints that I might like to make about other members who breach your code. As an industry we are obliged to subscribe to your services and rely upon you to ensure that everyone behaves in an appropriate and professional manner.
If you rely only upon consumers to make complaints then you will be aware of only a fraction of the breaches that occur. Every consumer who receives a high pressure, misleading or artificially discounted sales presentation damages us all.
For the credibility of us all it is essential that you are able to target your compliance checking. When companies have an attitude to sale and installation that is inconsistent with the spirit of the code then you need to be prepared to take action. Your apparent lack of action against large companies is damaging your reputation and in turn the reputation of us all. This is a rapidly growing industry and if you don’t take action early on to stamp out non compliance then you will be forever chasing your tail.
Best regards
Yet another Solar PV installer."
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