Texecom Tech support charges

[stevethesparks]

I think Texecom alarm systems are hard to beat. When installing an elite 24 some weeks ago, I had a small technical query. After some 26 minutes of waiting for technical to answer and listening to the carp music, it cost me £12.86 for the privilege, and still never got my query answered.

 

[telectrix]

well.you can't expect them to answer quicker, and only cost you a quid or so. how will they build their pension pots then?

 

[peterhyper]

That is disappointing because I have used their technical line a few times and there has never been a charge. I hope they aren't charging for the online live chat with technical support which is handy (not a lot of use if you are at a customer's house house).

Some of the engineers were complaining last month on the texecom forum how long the wait was when they called the technical help line (some waiting an hour).

 

[telectrix]

i've had a few occasions to call Risco tech help. longest wait ever was 4 minutes, and the call was free ( standard landline ).