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Adil24

Hi all,my first post,
Attended a job yesterday, to a family friend. She has just purchased a brand new range cooker, costing her £1000. The job was pretty simple, just to coonect the cooker to a bullnose. When I started connecting the live conductor on the cooker, the screw on the cooker connection was really tight, I used various screwdrivers,to achieve the correct torque, it would only tighten so much,but not enough for the cable.it seemed cross threaded. At this point th screw head was damaged, with silly me trying to force it.i didn't know how to explain this to the lady. I eventually did, I explained to her, said she needs to notify the company whom she purchased it from. I work for accompany so I did it as a favour,I presume the company would want to know if im part p registered. Would they're replace the cooker as this wasn't my fault?
 
I always await the day I wreck a cooker.

If I could feel it not going right to start with id probably say to the customer it's potentially faulty do you want me to proceed...
 
Hold on a minute, you have damaged an appliance and so you expect your customer to fix it for you?
That is ridiculous!
You broke it so you fix it! You need to replace the part you have broken.
 
Knowing what cooker terminal blocks can be like, the metal will have more in common with cheese than steel and be thin enough to read the newspaper thru.
 
Sorry Adil but family friend or not, if you damage my cooker you're going to fix it at no expense to me. Tel's post is the way forward for you.
 
am I the only one, or does anybody else think too big a deal is being made out of the issue?
its not the end of the world, and less than 15 will likely see it resolved...
 

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