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Hi,

I have recently started work and finished first fix on a loft conversion for a builder. During first fix, the builder who has hired me for the job, specified various additions and removals from the original quote which I had to include at the time of first fix, which resulted in the job taking longer than planned. I revised the quote on what he added but now he's not happy with the price at all and won't listen to my explanation as to why the price has changed in this way. He has become aggressive saying that I'm taking the biscuit (not using that particular word). He is comparing this quote to a previous loft conversion I had done for him, telling me that 'this one is smaller (which the loft is but these additions relate to further work being carried out in the bedroom on the floor below) so I want it all in for £XXXX which is £150.00 below my revised price.

He has already paid me £300.00 upon completion of first fix.

Any advice on how to deal with this situation would be appreciated.

I have considered options and they are as follows:
- Stand by my price, change my terms now and ask him for further payment up front before starting 2nd fix and then the remainder before certificates are provided
- Drop to his price level (which I do not want to do because this undermines my business and pricing)
- Walk away and tell him that due to him being completely unreasonable I refuse to deal with him, leaving him in a difficult situation in finding another electrician to complete the work.

Any other suggestions welcome!

Cheers all!
 
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