O
Octopus
2 years ago I sent my MFT to Metrel and paid for the speedy turn round to get it back quickly - and they messed up big time.
Last year I used a local supplier.
This year I decided to let Metrel have it again, as I wanted a firmware upgrade, and they are the only people who can do it!
So I called Metrel, spoke to them, who said they would waive the charge for a speedy payment.
When I called them today, to see where it was, they confirmed it was on a pre 10am, and due to the bad experience 2 years ago they waived ALL the calibration fees, plus gave me a free set of leads.
I'm well happy at this and it just goes to show the benefit of a phone call!!
Last year I used a local supplier.
This year I decided to let Metrel have it again, as I wanted a firmware upgrade, and they are the only people who can do it!
So I called Metrel, spoke to them, who said they would waive the charge for a speedy payment.
When I called them today, to see where it was, they confirmed it was on a pre 10am, and due to the bad experience 2 years ago they waived ALL the calibration fees, plus gave me a free set of leads.
I'm well happy at this and it just goes to show the benefit of a phone call!!