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R

Richard

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Evening gents,

I bought a VW caddy a month back, 10 plate so second hand. The bleeding radio has just died a death. Theres power there so i'v assumed a faulty unit.

VW give 3 years warranty on all vans. When I was sold it, They said there was still a year or so left on the warranty. Does this mean I could go back to VW main dealer and ask them to sort it for free? The company who sold it to me want nothing to do with it.

Sorry if this appears a very simple question, but i'v never had much dealing with this sort of thing.


Thanks!
 
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Strima

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Arms
Esteemed
Just give a VW dealership a ring, some add clauses that the warranty is only valid until change of ownership and subject to VW service history etc.

Phone them, they can only say no.

If it was a vehicle dealership that sold you the vehicle then they should have provided a basic warranty with the vehicle, have a look in your sale paperwork for terms and conditions.
 
Last edited:
P

Plonker 3

  • Thread Starter Thread Starter
  • #3
If you brought it from a dealer you have to give them a chance to repair it, as the radio worked when purchased, then that should be covered. See here.
 
R

Richard

  • Thread Starter Thread Starter
  • #4
Hi and thanks for the replys.

I bought it from a provate commercial vehicle company, and I think the van was originally from London somewhere. Does this mean I would be able to take it to any VW dealer (as in swansea) or would you think it would have to go back to the original dealer?

Thanks
 
D

DurhamSparky

  • Thread Starter Thread Starter
  • #5
if still under VW warrantee then just pop along to any franchised VW dealer... (main dealer)
 

Strima

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Arms
Esteemed
You need to check the terms and conditions of your new and old warranties.
 
D

DurhamSparky

  • Thread Starter Thread Starter
  • #7
The Factory Warranty is made up of the following terms and conditions
[h=4]General Conditions[/h]All new Volkswagen passenger cars purchased from an Authorised Retailer in the United Kingdom qualify for a 3 year vehicle warranty consisting of a 2 year/unlimited mileage warranty and a 3rd year warranty with a 60,000 mile limitation.
After the first two years of your warranty, your vehicle will be covered by a third year Volkswagen authorised network warranty if:

  • The vehicle has not exceeded 60,000 miles
  • The vehicle was imported by Volkswagen UK and supplied through the United Kingdom Volkswagen authorised network
This warranty will terminate on the anniversary of the third year from the date of original registration or at 60,000 miles, whichever is soonest.
Should the mileage exceed 60,000 miles within the first two years, the two-year manufacturer's warranty will still be valid, but you will not automatically have a third year of warranty.
Once the three-year warranty has expired, you can purchase a further warranty for additional years and higher mileages.
Please contact any member of the Volkswagen authorised network for further information.
Items where the lifetime of the component is or can be influenced by driving style and external factors will only be considered under the terms of the warranty for a period of six months or 6,500 miles (whichever is soonest).Beyond that limit, the defects must be classified as wear and tear and will not be covered by the Volkswagen warranty.
 
R

Richard

  • Thread Starter Thread Starter
  • #8
Thanks for your input all. STUPIDLY, I didn't think to make sure i had all the relevant paper work, like a warranty. My only hope it would seem, is to see if I have any luck with the VW warranty.

Live and learn huh!
 
G

Guest123

  • Thread Starter Thread Starter
  • #9
Take it to Sinclairs in Gorseinon mate, they're a helpful bunch.
 
M

Mark_Burgess

  • Thread Starter Thread Starter
  • #11
If you know anyone with an OBDII reader it will probably bring up the error code, sometimes a reset of it can clear the fault, shame you are no where near me, I'd scan it for you.
 
R

Richard

  • Thread Starter Thread Starter
  • #12
Thanks for the offer :) I spoke to VW and it'll be covered under VW warranty, assuming it's the original radio. Thanks
 

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