Aico 3000
This official sponsor may provide discounts for members

Discuss What next, dodgy customer.... in the Electrical Forum area at ElectriciansForums.net

Welcome to ElectriciansForums.net - The American Electrical Advice Forum
Head straight to the main forums to chat by click here:  American Electrical Advice Forum

Hi all,

Got called out to a job today where there was 240 volts found between neutral and earth on a cooker circuit (load side only, after the switch). Customer advised me the cooker engineer said it was the switch, I advised I doubted it very much, and my testes indicated it was not this, however, they requested I changed it, I changed it and it wasn't the switch and the fault was still present.

It got to 1700 and I explained I couldn't come back tomorrow as was busy (also said this prior to starting), however, could arrange for another spark to go along and did so with the customers agreement. Go to leave and they barter me down in price, I couldn't be bothered to argue so dropped the price. Sent the customer the invoice and they barter me down further saying the price of the switch was included, again couldn't be bothered to argue so amend my invoice.

Anyway, at the time of leaving, I left the circuit isolated at the board, but am now concerned they will try something dodgy against me, would it be wise to issue a electrical danger notice to cover my bum?

TBH dont really care about the money as its not a lot, but also dont trust the customer as far as I could ----.

Many thanks,

Martin
 

buzzlightyear

-
Esteemed
Arms
Considering they knocked the price down and you isolated the job did you not take pic of the job just in case they do it them selfs.
 

Baddegg

-
Esteemed
Arms
Supporter
Patron
I’m new to this testing lark myself but i can’t find that method in GN8 anywhere?.... :tearsofjoy:
 

PEG

-
Mentor
Esteemed
Arms
....i think the chaps have stretched the gonads,as far as possible...

To the OP,i would say keep a detailed log,in writing,of ALL your actions and how the job unfolded,and walk away.

Once a customer has deviated the charging or repair method,you have set the benchmark,going back,will probably only allow them to try further.

They more than likely have a kettle...let them have pot-noodles for tea...just consider the lost time and parts,as a minor kick in the coin-purse-jewels ;)
 
....i think the chaps have stretched the gonads,as far as possible...

To the OP,i would say keep a detailed log,in writing,of ALL your actions and how the job unfolded,and walk away.

Once a customer has deviated the charging or repair method,you have set the benchmark,going back,will probably only allow them to try further.

They more than likely have a kettle...let them have pot-noodles for tea...just consider the lost time and parts,as a minor kick in the coin-purse-jewels ;)
They have definitely stretched my gonads!!!!

Ive kept all messages and emails etc just to try and protect myself should the worse happen, have also sent an email, stressing the need to keep it isolated at the board. I have never issued a danger notice (and still havent, should I?), was just trying to protect myself and to be honest the client, not sure if she is a client come to think of it. :angry:

Think your probably right about the charging, guess i gave an inch and now am worried of having a mile taken.

Thanks for the reply!
 

PEG

-
Mentor
Esteemed
Arms
Yep,you have done only what improves safety,and some folk cannot or will not,be helped.

I would not take on the great British public...and i can tightrope walk :)
 

Reply to What next, dodgy customer.... in the Electrical Forum area at ElectriciansForums.net

Electrical Forum

Welcome to the Electrical Forum at ElectriciansForums.net. The friendliest electrical forum online. General electrical questions and answers can be found in the electrical forum.
Top