Who to complain to????

[Davidlee1983]

Need help, this is gentoo contractors work after a combi boiler was installed. This job was bought off as complete, could you explain in detail all that is wrong. It is located below the stairs, in a cupboard that was in constant use and is easy to access. We have children living with us 11, 9 and 11 months. I would expect that people would lose there jobs for such shoddy workmanship, people need more respect for themself. The paperwork left for this work was addressed to a house one street over with the same number. Please and Thankyou in advance.

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[Des 56]

There may be a periodic inspection date sticker on the Consumer unit that may have the logo of the competent person scheme who registers the installation company and can be contacted to assess your concerns

There seems to be issues of safety of persons relating to the workmanship and the material used
The installation would need on site inspection to determine anything else
Building control at your local council would be interested if the work is notifiable,it seems a replacement consumer unit has been installed (which is notafiable work),if so,the council may need to be your first port of call

 

[Dave the spark]

The consumer unit should be non combustible to satisfy the latest amendment to BS 7671, the reason the regulation for consumer units was changed was they didn't contain any potential fires and there were cases of plastic boards mounted under stairways catching fire and taking out the main escape route from the building.

Other things, from what I can make out, aren't immediately dangerous but more untidy with potential to become a problem. The length of the consumer tails, the enclosure and routing of cables etc.

 

[Midwest]

As above, what is the date of installation on the lid of the consumer unit?

Op looks as if your installer is registered with NICEIC; you can check yourself here; Find an NICEIC Electrician or a Renewables Contractor - https://www.niceic.com/find-a-contractor/find-contractors

Perhaps you should take this up with the installer if it was recently completed?

 

[Flanders]

What work did they do , When changing the boiler,
Agree with Dave If that is a new consumer unit then is does not comply to the current regulations
Does the paper work haev the NICEIC Logo on it , If so you can complain to them

 

[snowhead]

To the O.P,
Are you a Tennant of GENTOO?
If so your complaint is to the Landlord GENTOO

Reporting a repair - For Customers - http://www.gentoogroup.com/for-customers/manage-my-home/repairs-and-maintenance/reporting-a-repair/

 

[Deleted member 93172]

Can't be sure because its not that clear on the photo, but it seems to me as the tails to the board are both brown.

 

[HappyHippyDad]

I haven't seen an earthing arrangement like that before. To the members... Is it TNS or TNCS or both??

 

[The Ghost]

You sound very cross to me. What is your problem(s) with the work? Just interested as to how you see it. And it would help to detail exactly what work they did!

Unsupported cables is not good. i.e. above the consumer unit, and the tails. It looks like it could have been done neater (as above stated). Personally I would be ashamed to leave a job like that. I am a bit worried by the "supply for outhouse" it looks like it is going outside in the wrong type of cable. What is it actually supplying and where is it going to? Is it attached to the house or away from the house? A photo of its route would be good. Also a photo of the top and bottom of the consumer unit would help, not sure if the cables have been terminated at the box correctly.

 

[Deleted member 93172]

I haven't seen an earthing arrangement like that before. To the members... Is it TNS or TNCS or both??

looks like its both, again the photo is not that clear

 

[The Ghost]

Is it TNS or TNCS

I think it is both. And have seen the DNO doing this on more than one occasion. Perhaps it acts as another PME point, sort of belt and braces? I must ask them sometime when I see it.

 

[The Ghost]

As to who to complain to, the contractor undertaking the work in the first instance. Failing an equitable resolution you can escalate this. I do not have much hope of your complaining to NICEIC I have to say. You will likely be directed to CAB in the absence of the contractor remedying any problems.

 

[Davidlee1983]

sorry if I sounded fustrated, have had a terrible experience from start to finish. New windows fitted that still have a terrible draft coming through the surrounds, water ingress in multiple areas of the house, total inconsideration from all involved ( no Lie) etc etc

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[Davidlee1983]

ignor that last one, work stuff

 

[The Ghost]

The top and bottom of the CU?

 

[Davidlee1983]

thanks again

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[Wilko]

Tails are doing my head. Fully accessible location and fully unsecured. The kids'll be swinging off them. I would've

Edit : Just commenting on what I see in the pic, and not about how things may have got that way or who is to fix.

 

[Wilko]

I haven't seen an earthing arrangement like that before. To the members... Is it TNS or TNCS or both??

I vote for TNCS.

 

[Midwest]

I do think we need to be a little less derogatory of this particular installer. It may be, until we are told otherwise, that they weren't the installers, but perhaps have carried out an EICR?

OP can you just be clearer, did this company install the consumer unit (CU) etc, on the date shown on the lid of the CU?

 

[FatAlan]

Is all the work complete? Just wondering if the excessive lengths of tails is indicative of some future re positioning or trunking etc.