customers

  1. Risteard

    Ireland Customers wanting receipts

    I had a customer that I've done a bit of work for over the past couple of years ring yesterday morning looking to get some lights etc. replaced which I had advised him about a number of months ago. I told him that I wasn't available from Saturday onwards for another 3 weeks or so, so it would be...
  2. J

    Cancelling customers

    Over the few years ive been self employed ive been pretty lucky and never not been paid and only had the odd last minute cancellation. This morning i turned up at a job thats been booked in for months. Fuseboard change, shower supply and a load of downlights throughout the house. Customer...
  3. L

    RatedCustomer.co - did you get an email too?

    Wondering if anyone else has come across this site? Looks like it's the customer version of MyBuilder as got an email about it launching today? Love the idea of telling other trades about how bad/good someone was to work with and the map function seems like a great way to locate customers to...
  4. buzzlightyear

    Don't you love customers forget you priced up a job

    Gets a call form a customer asking can you give a price for some put out side lighting, whats the address and your name .so the customer tells me ,ok will give you a time and a date to have a look, wait a minute been their before pricing up a cctv systems,gave him a price ,he said at the time...
  5. NDG Elecs

    Best customers own attempt at changing a light fitting mishap..!

    Didn't take a photo. I should have. Typical, I tried to change the light fitting DIY jobbie gone wrong. I really wanted to say something sarky or witty but he was a nice bloke so I didn't. Mock up of the seven way choc block below. Bless him! He was over the moon when I got most of the rest of...
  6. S

    Why do some customers stand 6" behind you?

    Anyone else get this? Just changed a bathroom light and the customer spent the whole time virtually stood on the bottom rung of the step ladder staring at what I was doing. Not conducive to a good morning's work!
  7. gazdkw82

    Educating customers - wasted time

    I know its not the customers fault but it's frustrating when you get asked to do some work and the plan is alot different when you turn up. Family member asked me to help her friend who needs a few socket fronts terminating, a few lights switches terminating and some downlights connecting. I...
  8. happyhippydad

    Removing an electrical cable on customers property... that doesn't belong to the customer!

    Afternoon all, I have just been to do a quote for an elderly lady to remove a cable from under a stone driveway. Her neighbours jacked up her car and moved it off her driveway, then made a channel in her driveway, then laid their cable across her driveway to their garage. They gave her...
  9. telectrix

    Pet Hates ( Excluding Customers)

    as title. let's have some of you pet hates with the trade. I'll start off with a couple: 1. Captive screws that fall out and get lost when nothing in your parts stock will do. 2. terminal screws that you can't see the head and need to tighten by feel ( many ceiling roses are this).
  10. Gavin John Hyde

    Anybody accept card payments from customers?

    Had a phone call today from a company called iZettle, they make a little card reader that connects to your phone so you can take card payments from customers there and then on the spot. it has it advantages in that you don't have to chase up payment after a job and saves the risk of dodgy...
  11. Cadgey123

    Customers trying to be chancers

    How do you guys react when a customer tries to drive you down on price? I am struggling at the moment to deal with that side of things because I take offence a little, when I know they have every reason to barter with me. I just know I am very fair on pricing so maybe should stop being too...
  12. T

    Sh*tty customers video on fb

    Just came across this video on fb
  13. EMMEC

    EMM Electrical Contractors LTD

    We carry out all electrical work from electrical inspections, testing and reports, to complete system design and installation, intruder alarm systems and emergency lighting systems. We are experts at working in varied environments including schools, Sports/ Leisure Centres, Public houses, retail...
  14. Lou

    Complete Electrical Solutions

    Complete Electrical Solutions is a Cambridge City centre based electrical firm serving domestic and commercial customers. We are Part P registered and offer full warranty to our customers. We carry out a full inspection & testing service and take pride in our work which is always completed to...
  15. A

    Thinking of starting up

    Hi, I'm currently working as a domestic self employed sparks mate however the work is few and far between at the minute. I have 2365 level 3 and around five years experience. I was thinking of starting up on my own just doing minor works and nothing notifiable to fill the time when I'm not...
  16. buzzlightyear

    bad customers

    any body had bad customers not paying .
  17. H

    Faulty light, do I charge customer to replace

    Hi, I installed a security light 8mths ago, customer has informed me the light is only partially working. Customer wants a replacement or upgrade and he will pay cost of upgraded fitting. Where do I stand with this regards it being a manufactures Defect and not a fault of my installation...
  18. C

    No thanks

    Called out to a house where rcd is tripping,been going off over a period of weeks. Did insulation test,got pretty good readings overall,except one circuit,which gave me a L/E,N/E reading of 0.40 meg ohms. This was a sub main to a garage,found lighting to be at fault,disconnected. Re did test...
  19. Lou

    Sangster Electrical Ltd

    Sangster Electrical Ltd. were established 1971 and provide local and Highland wide support to long standing customers in the Whisky and Construction industries as well as offering emergency, maintenance, contract, process commercial and domestic works to single customers, firms and other...
  20. Dan

    QVS Electrical Supplies

    QVS Electrical Supplies opened its first branch in St.Ives Huntingdon in October 1994. Steady expansion followed, with the opening of a further 12 branches serving trade and diy across the south east. Nationwide, our customers have also enjoyed the same competitive pricing, quality products and...
  21. Dan

    City Electrical Factors Ltd

    City Electrical Factors Ltd is a private limited company established in 1951. We are the United Kingdom’s leading Electrical Wholesale Network with almost twice as many distribution outlets as our nearest competitor. Our group of electrical companies not only extends throughout the United...
  22. Lou

    Fairways Electrical & Property Services

    When we have finished your electrical job we will have tidied and vacuumed, explained everything clearly and made a fantastic addition to your home or workplace. We hope that through our professional and wholehearted approach you will want to keep our details for any future problems that may...
  23. Pete999

    Posh Customers

    Sorry Bbut things have been a bit slow lately, so I'm asking for experiences with OH so clever but no common sense customers, you know the type, they think Sparkies Plumbers etc are just people that turn up at the whim of a tele call, and are wearing working clothes, just a Man I know, you must...
  24. L

    EICR on a Sunday

    Working Sunday's suck! Let alone doing condition report for someone that thinks your waiting to find faults and rip them off! People out of the trade just don't get it do they! You point out things that are unsafe/dangerous and they look at you like it should be rectified in the price?? I'm...
  25. D

    Best competent person scheme

    Hi guys, ive always been employed but I am thinking of going it alone this year. What do people think the best competent person scheme is to ensure compliance with part p. ive herd you have to of been trading for a year for the NIC and was wondering if others were cheaper or had less paperwork...
  26. mattyevz

    EICR 10% tested, rubber cables and passed?

    Hi Guys, Went to a customers house on Friday to fit some new light fittings ... Only to find rubber cables with no earths. when I informed the customer he explained that only recently it had an EICR and passed . On further investigation I discovered that a 16th edition consumer unit had been...
  27. B

    Domestic horstmann 80A timer for storage heater circuit

    Just looked at a domestic call out. Storage heaters have stopped working. Next to the consumer unit is a Horstmann 80A timer clock, you know the typical steam punk Bakelite. This looks burnt out. Any recommendations for a replacement. Not familiar with this type of circuit arrangement.
  28. T

    check a trade is it worth it

    check a trade is it worth it? is it waste of 500 quid, do u have to bid on jobs or as you listed you get them, asgot person coming round next thursday to pressure sale to get us to join
  29. J

    Displaying prices on website and marketing literature.

    Just wondered what the general consensus is regarding making customers aware of your prices before they have even contacted you. I have looked a quite a few 'Electrican' websites and would have to say that the number that display costs/hourly rates, or any form of pricing for that matter, is...
  30. S

    Your method of handling non paying customers?

    I've always been partial to a bit of advice in this area across all trades, how do YOU sort out non paying customers? Say the work went well and as planned, as agreed before work starts but the customer decides this wasnt what he wanted for his m oney and refused to pay up, whats your methods...
  31. R

    Want to stop working with my hands and become a paper pusher

    Hi there having been in the electrical business since Jan 1980 I now want to stop the physical part and get into design etc. I have my C&G2400/2391/ 17th edition etc. Being self-employed I have some great customers but do not know how to make this change, as my customers will no longer have a...
  32. S

    Domestic pricing

    hi, had an electrician do a quote and was just wondering what you guy's charge nowaday's, I will be buying the bit's so just labour, he will be cutting into the grey tail's then to fused switch, take tail's outside to an outside box, swa cable,25meters clipped to a wall to garage, consumer unit...
  33. NDG Elecs

    Intermittent tripping and explaining to customers what to do etc download or summat!

    Hi Lads and Ettes! Sure most of you will have had this situation: intermittent tripping and circuit tests fine when you are there. So you try to explain what the householder should do - i.e. next time it trips make a note of anything you have switched on prior to it tripping....turn off the...
  34. B

    Big Customers

    I have made the big mistake that 75% of my work comes from one company who are a subby for the local council. Work was steady and well to be fair the money was good yet the 60 days terms took some getting on top of.. Well now then i get at least one rewire a month loads of maintenance...
  35. R

    MK 100A Switches

    Got this email today so thought I'd let everyone know incase anyone has fitted one recently Dear Customer, We have identified an issue with the manufacture of a limited number of MK Sentry 100A Switch Disconnectors that could fail and overheat, presenting a potential fire risk. We became...
  36. E

    Domestic Lying customers

    Why do customers deliberately hold things from you when it will only make your job longer which then costs them more? Been to a place where the lights keep tripping 4 times now. There is no obvious fault when I get there and test, the IR readings are generally around 70 mega ohm, obviously...
  37. S

    Pricing

    Hi Guys My other half is just starting up and is after a bit of advice on pricing, as an example he did a quote for two outside flood lights on a domestic property with a bit of conduit work and estimating three quarters of a day labour for £190, the customer said it was more than she was...
  38. M

    customer not willing to pay

    Hi everybody, I need some advice. I've done some rewiring work to a cafeteria, where I finished 10 days ago. After completion I send them an invoice - no reply. So after a week I send them few messages and an email asking about a date when they will pay. No replay. I send them another email...
  39. G

    Nightmare customer giving me grief

    Recently picked up a contract doing bathroom installs, about 3 weeks ago did a bathroom install in a customers house - installed shower/lights in a new 2 way RCD db blah blah, anyways no main earth, using bond to water 6mm as earthing conductor - no bonding to gas, getting Ze of 43 ohms when...
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