Mark B, I recognise the nipper you're referring to in your post and where I've always found him to want to be helpful I think it's the bird in the office( manager?) who dictates what's what. Sintra, if your local is in Duncrue cres, came across them last week, very helpful , friendly, charged me for 20 lock rings instead of 10 but rectified straight away. CEF in Fulham, 2 of the guys treat me like a regular, recognise me etc(prob from crimewatch!!) others seem to go out of their way to charge me extra, what's that about?