Chin up fella,
Finally got a response from the guy who I used Thomas Higgins for - all for 55.00 and this is the repsonse I got via Email, bear in mind 1 hour labour and a 2 gang dimmer replaced and testing on downstairs lighting circuit. - 2 days after he received the Thomas Higgins LBA.
This is after a signed contract for the work advising of the price & parts cost before his wife agreed to have the work done
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You've been paid.
I am not at all happy with the way in which you have dealt with Catherine and I.
I understand that you are new to running your own business, however, a word of advice for you...
Before quoting check your competitions price and ensure you give the cheapest and best quote, Charging a client a ludicrous amount of money after the event is really not acceptable Ian. I'm afraid I do not believe that you paid £20 for that dimmer switch. I believe you saw an opportunity to rip someone off. That's not good business practice. It would not have cost us this amount of money to repalce a switch had we used another electrician, we have checked
[/FONT][FONT="]I will not be using your services again as I feel you just charge ridiculous prices[/FONT]
My response
Thank you for your payment, however as no money has entered my account today, payment has not been left at my premises and I have not been informed by my solicitor the payment has been made to them please can you be so kind and inform me how you have made the payment.
I appreciate you may not find me the cheapest - nor do I quote to be the cheapest what you get with my service is a professional, fast, efficient and guaranteed service. If I was the cheapest I don't think I could operate a successful growing business.
Whilst I appreciate your kind words of advice for how to run my business please do not contact me to quote or undertake work in the future due to the payment history of your previous 2 jobs undertaken - 3 months for 1 payment and the threat of legal action to recover another.
If you have any query regarding the above please feel free to contact me between 8am & 10am each morning
Yours