I agree with an earlier post that this is a Building Network Operator (BNO) issue. However, this can leave you as “piggy in the middle” because nobody wants to take responsibility.
I’m not surprised to hear UK Power won’t touch it, as they see their responsibility lying with the incoming supply at the cutout/fuse only, and anything beyond that is the energy provider and building owners.
However, you’ll probably find that your energy provider will need convincing that it is their issue as well. I know this is frustrating, and I’ve seen situations where customers find themselves, as I said above, between a rock and a hard place.
I would get the landlord/freeholders on your side and get them to help you resolve it.
Also, depending on how helpful your energy provider/meter engineer is, they may be willing to install a new cutout/ red head, for you. They can be ordered as part of their stock, so they should have them in the van.
I’m not surprised to hear UK Power won’t touch it, as they see their responsibility lying with the incoming supply at the cutout/fuse only, and anything beyond that is the energy provider and building owners.
However, you’ll probably find that your energy provider will need convincing that it is their issue as well. I know this is frustrating, and I’ve seen situations where customers find themselves, as I said above, between a rock and a hard place.
I would get the landlord/freeholders on your side and get them to help you resolve it.
Also, depending on how helpful your energy provider/meter engineer is, they may be willing to install a new cutout/ red head, for you. They can be ordered as part of their stock, so they should have them in the van.
Last edited:
