Look at anything else designed as class II or double insulated, and you’ll see the terminals are enclosed within a plastic box, and restrained.
It’s basically what the square within a square symbol signifies.
if a core comes out of the terminal, it can only touch plastic…. Even if the body of the fitting is metal.
Admittedly, some of the little plastic boxes that come supplied with certain decorative fittings leave a lot to be desired…. But the thought was there.
How does kingfisher customer service, who sent the email, explain the data sheet? They are contradictory.