Customers trying to be chancers | on ElectriciansForums

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Cadgey123

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How do you guys react when a customer tries to drive you down on price?

I am struggling at the moment to deal with that side of things because I take offence a little, when I know they have every reason to barter with me.
I just know I am very fair on pricing so maybe should stop being too sensitive.
 
Are they doing this before you start or during the job?

A bit of both.

Recent scenario:

I went to quote a job and I bent over backwards to meet the customer and their carpenter on 2 separate occasions to price a job.
Supplied them with a quote very quickly, same day, then I got a reply that I was too expensive.

I said I would review the quote and try to make to make it cheaper. I replied saying I couldn't help them with the price anymore as I had priced it accurately.

Then they text Sunday night with a price they thought was acceptable and said if you want you start tomorrow for this price (£600 cheaper) ....

Long story short they are now wanting to go with the original price but I am booked up for the week and they are calling me for everything because I can start this week??
 
How much, as a percentage of your original price was £600?

I tell people when I do the site visit, that I'm booked for at least 3 weeks (or more) and this avoids these situations.. if they think you need the work, they will try it on....

Usually story though, when you send a legit quote out these days..... " Can you do it cash to save the VAT."

£3000+
 
I feel like hitting my head against the wall sometimes. you quote for a job and then they turn round and say joe bloggs who says he is an electrician will do it far cheaper. Quoted for a CU change recently, the bloke turned round and said he has a quote for £200 inclusive of materials. I just looked at him like he was mad. i told him i cant compete with cowboys. at least im registered, insured and know what im doing. I did say that when it goes wrong or catches fire then i would be happy to quote the market rate to put it right.
It seems the customer thinks when you quote them that you are having them over as they all too often have there own copy of screwfix brochure and have added a few bits together. i swear it is because the cables are out of sight. if they call a plumber/engineer to fix a boiler they think nothing of paying for the service but call an electrician and they give you the evil eye as if you are robbing them.
 
^^ a screwfix catalogue on view always rings alarm bells.........

I've got a fairly good "nose" for difficult customers - and try to confirm this by giving a verbal indication of a price when I'm talking to them to see how they react.....

when they ask if they can save money by paying cash, I simply say the price will be the same for cash, cheque, or BAC's transfer....
 
I feel like hitting my head against the wall sometimes. you quote for a job and then they turn round and say joe bloggs who says he is an electrician will do it far cheaper. Quoted for a CU change recently, the bloke turned round and said he has a quote for £200 inclusive of materials. I just looked at him like he was mad. i told him i cant compete with cowboys. at least im registered, insured and know what im doing. I did say that when it goes wrong or catches fire then i would be happy to quote the market rate to put it right.
It seems the customer thinks when you quote them that you are having them over as they all too often have there own copy of screwfix brochure and have added a few bits together. i swear it is because the cables are out of sight. if they call a plumber/engineer to fix a boiler they think nothing of paying for the service but call an electrician and they give you the evil eye as if you are robbing them.


I feel you mate!! Screwfix is so convenient, but fills customers will heads full of carp what they think everything actually will cost
 
^^ a screwfix catalogue on view always rings alarm bells.........

I've got a fairly good "nose" for difficult customers - and try to confirm this by giving a verbal indication of a price when I'm talking to them to see how they react.....

when they ask if they can save money by paying cash, I simply say the price will be the same for cash, cheque, or BAC's transfer....

I am definitely still learning and even with this particular customer I and glad I stood my ground and told them no.
 
I feel you mate!! Screwfix is so convenient, but fills customers will heads full of carp what they think everything actually will cost
The worst i have come across was a guy who had prepared a spreadsheet and had itemised bits he felt the job needed down to individual clips. He had priced all the materials from ebay to the penny... done a method statement for what he wanted (couple of lights and 2 sockets in attic) and including timings for how long it should take. the bloke was a statistician and i swear a bit autistic..
when i quoted him he pulled it out.. i almost burst out laughing. thankfully i didnt get the job due to my exceptionally high quote...
 
What did he think it would cost on his spreadsheet gavin?
If i recall correctly as this was a year ago the materials he had priced at just over £30 inc delivery! (2 sockets, a light pendant, switch and backboxes, T&E and clips all from ebay!) - I didnt have the heart to tell him i could have got them cheaper as his colour printout looked so well presented. He allowed labour at 2 hours as he felt it wasnt too hard or a significant job. when i quoted £45 per point which i thought reasonable he looked as if i swore at him.... people can be funny
 
If customer wants to haggle on price I stand firm. End of the day if I could knock money off it I'd have over priced in the first place.

And if they want to supply materials just ask them if they would go to the chip shop with a bit of fish and some potatoes and ask them to make them a fish supper
 
If customer wants to haggle on price I stand firm. End of the day if I could knock money off it I'd have over priced in the first place.

And if they want to supply materials just ask them if they would go to the chip shop with a bit of fish and some potatoes and ask them to make them a fish supper

I am going to use that now hahaha
 
I recently priced a refurb and extension at 26.5K...customer knocked me down to 24.5K...This was all priced off a drawing and itemised spread sheet the customer prepared. The customer has not compromised one bit and had absolutely every thing you can think of installed and changed the whole job from the original drawings/itemised spread sheet. I took weekly draws off the customer during the 1st fix to cover material, labour and profit and explained I couldn't price the job until the 1st fix was complete as he didn't know what he wanted and kept changing his mind...I've essentially done the 1st fix on day rate that I would normally charge the lads out at plus a bit extra. Completed the 1st fix and re-priced the job.....35K all in now.....told the customer 40K knowing he haggled me down last time.....haggles me down 3k.....I'm now 2K up on the job:D Serves him right for trying to negotiate my 1st price :eek::D
 
I recently visited a Bungalow, on the drive a rare classic car (30K)
the bungalow had been extended all round and the garage had been converted to a bedroom with ensuite
they wanted a few extra sockets installed, and a couple wiring correctly that were on extension leads, clipped in and painted over
I said I would like to carry out a series of tests firsts ( I neveer take on a job without a basic test)
test a socket in the extended sitting room, and the RCBO refuses to come back to life
he then admitted they had trouble in the past re setting it
off I go, get a replacement and install it and I charged him for one hour plus materials
not my fault
I noticed that in the older part of the house, there was only one socket per room wired in PVC with twisted cores so late 60s early 70s
the consumer unit had been fitted in the front hall, and the supply tails concealed with a plasterboard sheet, on battens, no metal protection, the earth cables came down from the roof ??
I had to cut away a layer of plaster to remove the lid of the CU
the earth electrode was not in evidence, and in the roof I could see right down to the consumer unit, the roof was full of junction boxes
in other words a real bodge, make it look pretty to sell it
I gave him a quite to install addtional socket outlets including making good the plaster and decoration ( yes I am old skool)
a new Consumer unit sited in a more sensible position, and earth electrode and general tidy up of the dodgy bits

he came back to me thanking me for my quote but saying it was much more money than they considered for such a small job ( a weeks work)
Again its that social class thing, he was retired and his pension is more than likely greater than my earnings
but he thinks tradesmen should not be paid much, I did notice a selection of power tools lying around and some poor remedial work done recently
they had only purchased the house about 18 months before, so why did he not have a full survey
oh the value of the house is nearly a million pounds with a 2 acre garden
I guess he was hoping I would come back with a lower quote
I dont even bother these days

on another job where we installed a complete new bathroom as well as new doors, tidied up the wiring, lots of small repairs and a full decoration job, the client said to me !! (He is a spit for Terry Tibbs and is a car dealer)
do you ever look at Barcodes ??
nope says I
Oh he said I scanned the barcode on the bath, and a firm up North can offer it 30 pounds cheaper!!
well I pointed out to him, I let him have the bathroom suite at trade price, and he would not have known what size bath to buy ( a real odd size)
and what about the sink and taps and toilet ?? and delivery from somewhere grim oop North ??
kind of shut his argument up
however all the way through the job, he was constantly moaning about how much tradesman charge
I did point out that we have thousands of pounds worth of specialist tools and 40 odd years of experience, and we had to hump all of that stuff to his job
he owns about 16 houses that he rents out ??

the last one he has decided not to pay me and my mate to decorate, but to do it himself
a text this very day is asking if I can recommend some on to re plaster the house
( its dry lines and he has scraped the tape and finish away, due to not leaving the steamer on long enough as he is such a tightwad)
I happened to be passing the house the other evening and looked in to see the mess he was making
my attitude is that I would rather sit in my garden and read a book than work for little or nothing, and I dont charge very much anyway
 

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