Electric shower advice please.....

[Baddegg]

Hi Tina
Thanks for updating us, I’d say no it is not resolve it but it’s entirely your call really, personally I think it’s an extremely poor design and can’t see why a consumer should have to retro fit parts if the manufacturers know they could fail? There’s not a wall in this country that’s 100% flat and they know it, i advised my customer to change the unit for one without the eco switch but as i say it’s your call.

 

[Strima]

So manufacturer has a known issue and wants the customer to fix it with washers. I'd be getting my money back.

 

[DPG]

Agree fully with egg and strima.

 

[Tina Payne]

Update, I'm being told now by VP that if they collect the unit for a refund there's no guarantee that we will get it, because if the manufacturers find nothing wrong with it then they won't refund! I have now had an e-mail from the manufacturers giving me dates of when they can come and fix the problem by sending in one of their men, but I have to sign a T & C which states that if the unit has been installed incorrectly in any way then the cost will be down to us! I am loosing the will to live, because I can see that they will use this 1-2mm flat wall issue that they mentioned before. Anyone got any legal advice, I'd be grateful. Thanks.

 

[Baddegg]

Hi Tina
Have them show you where in the installation instructions it states the wall needs to be perfectly flat.....

 

[ChrisElectrical88]

Only just seen the post about the washers, surely if you pack the shower off the wall by 3ish mm then it effects the ip rating as splashes of water will be able to fall down the back and penetrate through the screw holes?

 

[ChrisElectrical88]

Only just seen the post about the washers, surely if ypu pack the shower off the wall by 3ish mm then it effects the ip ratibg as splashes of water will be able to fall down the back and penetrate through the screw holes?

 

[Baddegg]

@ChrisElectrical88, the place that supplies the showers and the manufacturers are both a complete joke Chris, I wouldn’t normally get that involved for a customer but the poor woman I installed for was absolutely at her wits end with them........it took them over 2 1/2 months to pay me what they agreed and that was only after i threatened legal action!

 

[Jay Cee]

Wow, Thank you for this, We have been questioning everything last 2 months since the install of this shower, its been a pain to get hot water out and the eco button now confirms the fault as this is exactly what mine does. I have emailed VP the photo & video of the shower (obviously showing the cold water fault?) and also in my email I've included this thread. I want this shower removed and swopped for a different brand. absolutely crazy!

 

[Jay Cee]

Also Noticed VP do not print bad reviews as I left a review on their website 6 weeks ago about how bad the heat is and they never published it, its wasn't a rude review just one stating it isn't a good shower.