Hi, below are some of the requirements the scheme provider needs to meet,which clearly are not being met. Firstly get the name and contact details of a senior manager at Napit, then using the second link send in an email explaining your situation and any evidence.
It may be worth emailing the senior manager a copy of the conditions of authorisation and your intent to contact the DCLG in regards to Napits failings, it might make them to act.
https://www.gov.uk/government/uploa...2860/CPS_Conditions_final__April_2016.pdfhttp:
forms.communities.gov.uk