WASHING MACHINE REPAIR ADVICE PLEASE

[nightofjoy]

It's all worked out now.

We're still paying him for his time, but he's refunding the cost of the motor and coming to collect it tomorrow.

Feels like a fair outcome. Thanks for all your advice.

 

[brianmoooore]

Minimum of two year warrant under EU law.

 

[FatAlan]

might just even be blocked. check also the connection of the waste pipe into the sink drain ( if it goes there). that can block up also.

Outlet pipe appears to be clear. Managed to get a new pump, next day delivery with a Sunday order. Swapped pump over and all working ?

 

[FatAlan]

Makes a change when you can actually access and swap a component out without having to disassemble loads of others first.

 

[borealis]

Hi.

A little before Christmas, our (13 month old) washing machine packed in.

We did a bit of investigating locally and found an engineer with good feedback.

He came out and assessed the machine, and decided that the problem was the motor, and that we’d need a new one.

His prices seemed reasonable and he knew his stuff, so we had him order the part.

£135 for the motor and only £30 to fit it. Plus £30 for the initial callout fee, so £195 all in.

He came the following week and replaced the motor, but afterwards he said he’d discovered a fault on the circuit board control panel that was causing the problem with the motor, and that if we tried to use the machine as is, it would also destroy the new motor.

So we’d paid out almost £200 and still did not have a working machine. All we have is a useless machine and the old motor in a box.

I’m now trying to gather some second opinions from engineers as to whether the fault on the board should have been detected in the early stages when he assessed the machine. My stepdad in an engineer and he immediately said that it seems odd that it wasn’t spotted.

Seems like repairing a puncture by purchasing and fitting a new inner tube but not checking the tyre for nails or glass first.

Any thoughts from those in the appliance repair trade? Thanks.

You don't say how much you paid for the W/M . I recently ( Feb 2020 ) paid £190 for a Beko w/m . In hindsight , unless you had spent around 4-5 hundred pounds for your appliance , buying a replacement would have been the best option then . I didn't mean to rain on your comment , but there is a lesson here , one of which has stood me and my advice well over the years

 

[brianmoooore]

If I was the engineer, I'd be giving you your money back on the motor, as long as you let me 'dispose' of the machine for you.

 

[borealis]

13 Months

13 Months

13 Months

It was 13 months old not 13 years . Schoolboy error or need to go to specsavers ?

 

[7029 dave]

It was 13 months old not 13 years . Schoolboy error or need to go to specsavers ?

Indeed