"Lee" Hmmm....for a first time posting, in response to a hot potato, anyone else smell what I'm smelling??
On another note, 51,000 thousand customers annually divide by 95 engineers working lets say a 10hr day, five days a week for 47 weeks of the year.... I make that roughly 2.5 customers per day, so lets say 3 hrs on site for each. Gives us 180 minutes. Takes at LEAST 2 mins to do the proper testing, do the labels etc, so that's 90 appliances. At lets say 75p per item... Equals 2 x £67.5 = a product revenue of £135 per engineer per day x 95 = £13k per day x 365 = roughly a gross turnover of £4.6m. So if you don't pay them all very much, then actually the numbers DO - just about - stack up.
But I'm still smelling it. From 3000 miles away at the moment.