customers

  1. A

    crap at customers house

    i must be getting old, when i was younger i could go ages without giving birth to a brown baby but why is it that a customer just won't leave the house and let me empty my busting bowls! must be all the good coffee purging it out! last week i was crowning for a mr whippy so i nipped in the bog...
  2. SolarCity

    Daily Mail customers

    We went to look at an electrical job on Saturday and to cut a story short, the work they wanted doing simply wasn't feasible. Anyway, having noticed our van, the guy then proceeds to tell us that solar PV just doesn't work and that he is looking at solar thermal instead as it is much better...
  3. R

    Unhappy customers

    How many people have installed a new board for someone and the customer doesnt like it because of the tripping when they start using dodgy old portable drills mowers and when lamps blow etc.
  4. B

    PV trade prices?

    I've brought this to the arms to prevent a scrap in public ;) In the solar forum someone asked for prices of PV panels. The response was basically "not in public please". http://www.electriciansforums.co.uk/photovoltaic-solar-panels-green-energy-forum/89415-average-pv-array-costs-now.html So my...
  5. J

    Displaying prices on website and marketing literature.

    Just wondered what the general consensus is regarding making customers aware of your prices before they have even contacted you. I have looked a quite a few 'Electrican' websites and would have to say that the number that display costs/hourly rates, or any form of pricing for that matter, is...
  6. S

    Your method of handling non paying customers?

    I've always been partial to a bit of advice in this area across all trades, how do YOU sort out non paying customers? Say the work went well and as planned, as agreed before work starts but the customer decides this wasnt what he wanted for his m oney and refused to pay up, whats your methods...
  7. R

    Want to stop working with my hands and become a paper pusher

    Hi there having been in the electrical business since Jan 1980 I now want to stop the physical part and get into design etc. I have my C&G2400/2391/ 17th edition etc. Being self-employed I have some great customers but do not know how to make this change, as my customers will no longer have a...
  8. A

    I always get the stupid tight customers

    Priced a job Wednesday night existing fan in bathroom wasn't working properly. Said she needed a new fan. priced for an manrose 100t inline fan and new ducting etc and to install a new spot in bathroom £170. She allready had it done for £85!!!! Today!!! Materials are the best part of £70-80 and...
  9. F

    Legal rights to materials when customers don't pay?

    I hope someone can help. I've taken on a large project, new build oak frame house. Customer happy to pay deposit and then money at completion of first fix. Completion of second fix has been delayed as they've run out of money to complete parts of the building but a large part of the second...
  10. A

    Scratched a customers floor while working

    Hi guys in a bit of a dilemma here done loads of work for a kitchen fitter at a women's house. Kitchen rewire new cooker circuit. 14 spots etc. she decided she wanted all the sockets & switches changed to chrome. No problem. Until I get a call off the joiner saying I have scratched the wood...
  11. J

    how to get customers when your just starting out ?

    I am trying to get my business up and running, about 2 months ago i set up my website, listed my company on directory websites gumtree etc, try to drum up business but I have had about 3 phone calls and 2 jobs over 2 months, this may be normal for someone starting out, I am not expecting jobs to...
  12. whinmoor

    "All the Customers"

    Opened my email inbox this morning to find a company in China had sent me an Excel spreadsheet entitled "All the Customers". It had thousands of rows of details of potential customers, including suppliers, installers and finance companies, from multiple countries. Helpfully, they've got it all...
  13. D

    Board changes, customers and EIC's

    Evening..I just wanted a bit of advice on the procedure to follow with regards to consumer unit changes, advice to customers and how to fill in an EIC. I have recently changed a consumer unit and I informed the customer beforehand that there may be faults on the system when the cables are...
  14. J

    what customers should do before rewire ?

    what would you generally ask a customer do to prepare for us coming into rewire, i am in the middle of arranging for me to do a rewire the first one i have done on my own, things like moving furniture the kithchen, lifting carpets, laminate flooring ?
  15. whinmoor

    Annoying Customers

    I’ve had three survey visits in the past couple of weeks when the customer has managed to schedule my visit to clash with surveyors from other companies. Today’s customer managed to book both me and another company at exactly the same time. I arrived a couple of minutes early and was looking...
  16. H

    Having to turn customers away

    Now that GTA 5 is out... Customer - "Can you do blah, blah blah"? Me - "Sorry, far too busy"! :wink:
  17. S

    pricing

    hi, had an electrician do a quote and was just wondering what you guy's charge nowaday's, I will be buying the bit's so just labour, he will be cutting into the grey tail's then to fused switch, take tail's outside to an outside box, swa cable,25meters clipped to a wall to garage, consumer unit...
  18. G

    fitting customers parts

    What do you guys do when a customer asks you to fit something that they have purchased ? Because I fitted an extractor fan for a lady who brought it from ebay and now apparently its stopped working. so now I got to go back round there and the woman is a pain in the --- anyway thinks she knows...
  19. N

    Intermittent tripping and explaining to customers what to do etc download or summat!

    Hi Lads and Ettes! Sure most of you will have had this situation: intermittent tripping and circuit tests fine when you are there. So you try to explain what the householder should do - i.e. next time it trips make a note of anything you have switched on prior to it tripping....turn off the...
  20. B

    Big Customers

    I have made the big mistake that 75% of my work comes from one company who are a subby for the local council. Work was steady and well to be fair the money was good yet the 60 days terms took some getting on top of.. Well now then i get at least one rewire a month loads of maintenance...

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