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I have a customer with a bg smart meter. The meter has £16 credit but no power coming out of meter to consumer unit. Anyone had issues like this? Trying to get to speak to a bg advisor is a nightmare. Help please
Discuss British gas smart meter no power in the UK Electrical Forum area at ElectriciansForums.net
I have had the same and again BG were atrocious in terms of customer support. They said they would come out within ten working days i.e. a couple of weeks. I had established that there was voltage/live to the meter and not beyond but of course they would not accept a qualified electricians statement and required their own proof. This happened when the cut-out was changed and power removed from the smart meter. Now I know if you look through threads that it is tin foil hat theory that there is an auto switch that turns off when tampering with the cut-out/supply to meter this happened in this case. I called the DNO instead and said there is no supply to the property and cunningly got them to deal with BG. BG reiterated two weeks to replace meter. Result??? observe and wonder!View attachment 48665
Hence I got the DNO in the big boys as clearly I did not have the standing to be effective in this situation they phoned them. And I must take my hat to them they were absolutely brilliant! And what was really good was that the DNO man pointed out that this was going to cost BG a lot of money for them attending and re-attending to put in fuse etc. Love it!for calls to customer service?!!!!
They tend to move quicker when you tell them 'life maintaining' equipment is currently on battery backup which is getting low...Smart Meter or a PAYG meter? If the later tell BG that they are dealing with a "vulnerable customer"
To be honest it's all just a game and you just need to be able to play it to your advantage.They tend to move quicker when you tell them 'life maintaining' equipment is currently on battery backup which is getting low...
Cool, bypass the "stupid" meter and tape the tails together...... ;o))))I have had the same and again BG were atrocious in terms of customer support. They said they would come out within ten working days i.e. a couple of weeks. I had established that there was voltage/live to the meter and not beyond but of course they would not accept a qualified electricians statement and required their own proof. This happened when the cut-out was changed and power removed from the smart meter. Now I know if you look through threads that it is tin foil hat theory that there is an auto switch that turns off when tampering with the cut-out/supply to meter this happened in this case. I called the DNO instead and said there is no supply to the property and cunningly got them to deal with BG. BG reiterated two weeks to replace meter. Result??? observe and wonder!View attachment 48665
Look closer grasshopper your eyes blind you.tape the tails together
So you wrapped some tape around a piece of cardboard to make it look like it's connected together properly............ ;o)))))Look closer grasshopper your eyes blind you.
A professional would have separated the strands 2,2,3 so that they would all fit in the 3 connectors in the box without cutting any strands out.It’s a choc box.
Hair cut to get the tails to fit in the 30A connector block.
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