Double Socket issues - help needed

[Monkey Nuts]

hi guys and gals
could really use some help
at my girlfriends property, there is a double socket which is behaving rather strangely!
one side of the socket works fine (cuts the power when switched off etc.)
however, the other side is permanently on, regardless of the switch position.
i have replaced the face plate, but the problem still remains.
any help you could give would be greatly appreciated.
p.s. the socket is in a recently constructed (12 months or so) stud wall and might have been doing this from day 1.
many thanks for your replies

 

[Midwest]

Think you might be just unlucky and have two duff sockets. Can you post a pic?

 

[haptism]

It has to be a dodgy socket surely, did you replace the face plate with new one

 

[westward10]

Think you might be just unlucky and have two duff sockets. Can you post a pic?

That would be a fluke wouldn't it but must be the case. Maybe a lottery ticket is in order.

 

[Midwest]

That would be a fluke wouldn't it but must be the case. Maybe a lottery ticket is in order.

Long shot if the original's been in for 12mths. That said, long story made short, I installed a two BG FCU in succession, both had faulty switches.

 

[westward10]

Long shot if the original's been in for 12mths. That said, long story made short, I installed a two BG FCU in succession, both had faulty switches.

Get a better sequence if they were outboard rocker MK sockets.

 

[Rpa07]

Long shot if the original's been in for 12mths. That said, long story made short, I installed a two BG FCU in succession, both had faulty switches.

BG with internal switching parts? What were you thinking? We only use BG for unswitched single socket outlets. Will never trust pull cord switches again either.

 

[westward10]

BG with internal switching parts? What were you thinking? We only use BG for unswitched single socket outlets. Will never trust pull cord switches again either.

To be honest there ain't much to trust from most these days.

 

[Midwest]

BG with internal switching parts? What were you thinking?

I know. I'm ashamed.

 

[Monkey Nuts]

thanks guys
i'll get another faceplate and try again
can't be unlucky 3 times surely!

 

[westward10]

thanks guys
i'll get another faceplate and try again
can't be unlucky 3 times surely!

Let us know.

 

[NDG Elecs]

BG with internal switching parts? What were you thinking? We only use BG for unswitched single socket outlets. Will never trust pull cord switches again either.

Yeah I had repeating trouble with their pull cords a couple of years back.

I do wonder if wholesalers actually return and report back small numbers of faulty equipment, or whether it just gets binned. If it's the latter, which would not surprise me, then the manufacturers may not get this feedback....

 

[NDG Elecs]

thanks guys
i'll get another faceplate and try again
can't be unlucky 3 times surely!

Try a different brand. Personally, I have never had any issues with Hager accessories in last five years or so.

 

[Midwest]

Yeah I had repeating trouble with their pull cords a couple of years back.

I do wonder if wholesalers actually return and report back small numbers of faulty equipment, or whether it just gets binned. If it's the latter, which would not surprise me, then the manufacturers may not get this feedback....

I return my faulty BG switched FCU's, to the manufacturer. The switch was faulty, isolating the neutral but not the live! I encountered the fault when I was using the FCU to switch LED under cabinet lighting, and my customer called me back because his lights were flashing when turned off. Unfortunately, I couldn't replicate the fault. After a couple of visits, and replacing the FCU, I found the fault operating the FCU switch a few times.

BG examined them. I had suggested they might want to recall the batch, as I had had two out of the same box from my wholesaler. They suggested the fault was down to me using them to switch LED under cabinet lighting!

 

[NDG Elecs]

I return my faulty BG switched FCU's, to the manufacturer. The switch was faulty, isolating the neutral but not the live! I encountered the fault when I was using the FCU to switch LED under cabinet lighting, and my customer called me back because his lights were flashing when turned off. Unfortunately, I couldn't replicate the fault. After a couple of visits, and replacing the FCU, I found the fault operating the FCU switch a few times.

BG examined them. I had suggested they might want to recall the batch, as I had had two out of the same box from my wholesaler. They suggested the fault was down to me using them to switch LED under cabinet lighting!

They would say some carp like that, as they never like to admit there may be an issue. I know LEDs have higher inrushes but blimey that would be a lot of lights!

I had a faulty BG RCBO the other week. They are cheap for a reason I guess.

 

[Rpa07]

BG examined them. I had suggested they might want to recall the batch, as I had had two out of the same box from my wholesaler. They suggested the fault was down to me using them to switch LED under cabinet lighting!

They'll soon realise, with an attitude like that, people will vote with their feet. If the trade doesn't trust one item and keep getting problems with others, why should the boards etc be trusted. That is very bad for business which will only be regretted when it's too late.

 

[Midwest]

Had to replace a BG 45a switch for a shower I recently installed, with slight thermal damage to cable, for which I had to replace both. Put it down to my incompetence of not tightening the terminals enough. However, with my experience with the FCU's, I re-examined the 45a switch which I'd kept. The tarnishing wasn't visible in the terminal, but very clear inside it when I took it apart. Whilst I can't rule out operator error, I won't use BG stuff again. Only used it in the first place to match up with original existing.

 

[Toneyz]

We do a lot of refebs in schools and a hospital near by when you take the old stuff out lighting,switches sockets d.b's & switchgear from 70's/80's it's solid to drive down the cost/keep cost competitive things are getting thinner & thinner and the quality is not there even a bit with the makes like MK, C/TREE etc

 

[westward10]

We do a lot of refebs in schools and a hospital near by when you take the old stuff out lighting,switches sockets d.b's & switchgear from 70's/80's it's solid to drive down the cost/keep cost competitive things are getting thinner & thinner and the quality is not there even a bit with the makes like MK, C/TREE etc

We do a lot of schools also and the old 60s/70s stuff still going strong, anything more modern is damaged/faulty.

 

[dmxtothemax]

i'll get another faceplate and try again

This statement caught my attention
what is he replacing ?
He says the faceplate
is he replacing the switch mechanism
or just the cosmetic plate
as they are different things
faceplate top right
mechanism bottom right